Description

• Serve as the primary technical contact for clients, ensuring their needs are met efficiently.
• Assist in resolving technical issues related to telecommunications services and products.
• Provide exceptional customer service by addressing client queries and concerns professionally.
• Coordinate with internal teams to facilitate timely and accurate solutions for client requests.
• Maintain and document technical records, ensuring compliance with company standards.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Fresh Graduate or 0-2 years of experience in a related field
• Skills and Competencies: Strong English language proficiency, exceptional customer service skills, and problem-solving abilities
• Skills and Competencies: Technical understanding of telecommunications and organizational skills
• Qualities and Traits: Excellent interpersonal and communication skills, with a high degree of discretion
• Responsibilities and Duties: Ability to support back office functions and work effectively in a call center environment