Customer Service Representative

Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide knowledgeable and accurate information regarding products and services.
• Document customer interactions and follow up on outstanding issues.
• Maintain customer satisfaction through effective communication and problem-solving.
• Collaborate with other departments to enhance customer experiences.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: Fresh Graduate (0–2 years)
• Skills and Competencies: Strong understanding of English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Basic technical skills related to products
• Skills and Competencies: Familiarity with digital marketing concepts
• Qualities and Traits: Excellent communication and interpersonal skills