Description

• Provide exceptional customer service and support via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and resolutions in the customer management system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about product updates and company policies to provide accurate information.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred, but not mandatory.
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and problem-solving attitude.
• Responsibilities and Duties: Ability to handle customer complaints and provide timely solutions.