Healthcare Customer Service

If you're a Psychology or any medical-allied course graduate, then you are perfect for this role in Makati City!

Job Responsibilities:

• Responds to various member queries captured from the digital and social media platforms of Philcare (Member Gateway, Facebook, Twitter, Email, Livechat, and Heyphil)
• Handles Outpatient Approvals to support the spill over of calls from the call centers.
• Issues Letter of Authorization (LOA) based on the authorized limits, guidelines and protocols from the captured requests of members and affiliated providers on the various digital channels
• Provides resolution on members concerns or encountered issues that may result to complaint.
• Occasional call outs to the affiliated providers requesting for call back for LOA issuance and availment related concerns
• Other tasks that may be assigned by the Department and Division Head

We're looking for individuals with:

• strong familiarity in medical terms and processes
• good communication and customer service skills
• experience in related field (but fresh graduates are welcome to apply as long as they have relevant On-the-Job training experience)

Graduates from other degrees are also welcome as long as you have a related experience.

Apply now and be a part of our team!