Customer Service Representative

Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Maintain records of customer interactions and transactions.
• Assist in scheduling appointments and managing service requests.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0-2 years of experience in customer service.
• Skills and Competencies: Proficiency in English Language; strong customer service and interpersonal skills.
• Skills and Competencies: Experience in call centre environments is a plus.
• Qualities and Traits: Ability to solve problems effectively and work well in a team-oriented atmosphere.
• Responsibilities and Duties: Excellent scheduling and time management abilities.