Description

• Provide exceptional customer service through various channels such as phone, email, and live chat.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members to resolve complex customer problems.
• Maintain knowledge of company products and services to effectively promote solutions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a positive attitude.
• Responsibilities and Duties: Ability to handle a high volume of customer interactions professionally.