Customer Service Representative – Telecommunications Account

Company: Teleperformance

Account: Telecommunications / Telco

Work Setup: Onsite

Salary Package: Up to ₱21,000

Relocation: Relocation package available for qualified candidates from outside CDO

Qualifications

• High School or Senior High School graduate
• No experience required
• Customer Care Experience (CCE) is preferred
• Minimum B2 English proficiency
• Good communication and customer service skills
• Willing to work onsite
• Willing to work on a shifting schedule

Job Description:

As a Customer Service Representative for a Telecommunications Account, you will assist customers with their inquiries, service requests, and account concerns. You will provide accurate information, resolve issues efficiently, and deliver a positive customer experience.

Key Responsibilities

• Handle customer inquiries and concerns professionally
• Assist with account, billing, and telecommunications service concerns
• Provide accurate information and appropriate solutions
• Troubleshoot basic service-related issues
• Document customer interactions and concerns
• Escalate complex issues to the appropriate department
• Maintain excellent customer satisfaction
• Follow company policies, procedures, and quality standards

Relocation Package

Applicants who are currently residing outside CDO may be eligible for a relocation package, subject to company qualifications and terms.

Valid IDs Required Upon Hiring

Applicants must present at least one of the following valid IDs:

• Passport
• Postal ID
• Residence Permit
• Voter's ID
• National ID
• SSS ID
• Driver's License
• PRC ID

Important: PhilHealth ID is not accepted as a valid ID for this requirement.

Why Apply?

Up to ₱21,000 salary package

Open to HS/SHS graduates

No experience required

CCE is an advantage

Telecommunications account

Onsite work setup

Relocation package available for qualified applicants from outside CDO

Start your BPO career with a leading telecommunications account. Apply now!