Customer Service Representative

Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product inquiries, order tracking, and resolving issues to enhance their experience.
• Maintain accurate records of customer interactions and transactions using CRM software.
• Collaborate with team members to improve service delivery and resolve customer concerns effectively.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Excellent English language skills; strong customer service orientation; effective scheduling abilities; familiarity with TikTok and digital marketing.
• Qualities and Traits: Strong people skills; well-organized; self-motivated with a positive attitude.
• Responsibilities and Duties: Ability to apply sales pitching and closure techniques; capable of providing back office support.