Customer Service Representative – Financial

Metro Manila | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities:

Respond to financial inquiries via phone, chat, or email

Assist with payments, account updates, and billing questions

Document all interactions in the system

Escalate complex issues to supervisors

Maintain productivity, quality, and client satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on financial processes and systems

Requirements:

At least High School or Senior High School graduate

Strong English communication

Customer-focused and detail-oriented

Basic computer literacy and multitasking ability

Willing to work onsite in Metro Manila

Why Join Us

Competitive salary and performance-based incentives

Exposure to financial accounts and professional development

Mentorship and career growth in a collaborative environment

Apply Now

Join Caldwell to support clients with financial inquiries while growing your BPO career.