Description

• Assist customers with inquiries and provide product information.
• Resolve customer complaints and ensure satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Utilize technical skills to support customers through various communication channels.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, excellent customer service skills, strong interpersonal and people skills.
• Responsibilities and Duties: Ability to work in a call center environment, adept at technical troubleshooting.
• Qualities and Traits: Strong communication skills and a friendly demeanor.
• Working Conditions: May require flexibility to work in shifts during peak hours.