Description

• Provide exceptional customer service to clients over the phone and via online platforms.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Maintain a thorough understanding of products and services to effectively assist customers.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve customer service processes and operations.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Proficient in English Language
• Skills and Competencies: Strong customer service skills
• Qualities and Traits: Strong work ethic and commitment to quality
• Responsibilities and Duties: Experience in Call Centre environments is a plus