Customer Service Agent

• Customer Assistance: Address customer inquiries and concerns via phone, email, chat, or face-to-face interactions.
• Complaint Resolution: Handle and resolve customer issues, ensuring a positive experience.
• Product/Service Knowledge: Maintain up-to-date knowledge of company offerings, policies, and procedures.
• Order & Transaction Processing: Assist with orders, billing, refunds, and service requests.
• Documentation & Reports: Maintain accurate records of customer interactions and feedback.
• Follow-Ups: Ensure timely follow-up on customer concerns and service requests.
• Coordination: Collaborate with internal departments such as sales, technical support, and logistics to address customer needs.
• Compliance: Adhere to company policies, data privacy regulations (e.g., Data Privacy Act of 2012), and customer service standards.

Qualifications & Skills

• Educational Background: Bachelor’s degree in Business Administration, Communications, Marketing, or related fields (preferred but not always required).
• Work Experience: At least 1-2 years of experience in customer service, preferably in BPO, retail, healthcare, or e-commerce industries.
• Communication Skills: Strong verbal and written communication skills in English and Filipino.
• Technical Skills: Familiarity with customer service software, MS Office, and CRM tools.
• Problem-Solving: Ability to handle difficult customers and resolve issues effectively.
• Flexibility & Adaptability: Willingness to work on shifting schedules, weekends, and holidays.