Customer Service Agent (DIRECT HIRE/ FAST PROCESS)

Job Title: Call Center Agent

• Work Location: Muntinlupa Alabang
• Job Type: Full-time
• Schedule: Shifting / Night Shifts
• Compensation: 19k - 22k + Benefits

Position Summary

We are expanding our operations and seeking goal-oriented, customer-first Customer Service Representatives. In this role, you will serve as the premier point of contact for our international clients, ensuring high-quality support and seamless issue resolution. We warmly welcome both experienced industry veterans and driven entry-level applicants ready to kickstart their careers.

Key Responsibilities

• Multi-Channel Support: Handle inbound and outbound calls, emails, and chats to assist clients with account management and technical troubleshooting.
• Critical Thinking: Listen intentionally to client concerns, diagnose the core issue, and execute effective solutions.
• Information Management: Maintain comprehensive and precise logs of all client interactions within our internal database.