Customer Service Representative – Non-Voice

Metro Manila | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities:

Respond to customer inquiries via chat or email

Provide accurate information on products, services, or accounts

Resolve issues efficiently

Log all interactions in the system

Escalate complex issues to supervisors

Maintain service quality and client satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on non-voice tools and procedures

Requirements:

At least High School or Senior High School graduate

Strong written English communication

Customer-focused, detail-oriented, and solution-driven

Basic computer skills and multitasking

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay with incentives

Career development and mentorship opportunities

Collaborative and supportive work environment

Apply Now

Kickstart your non-voice customer service career at Caldwell and help clients through email and chat while growing professionally.