JOB DETAILS :

COMPANY PROFILE: Resources and connects customers harmoniously. For its years of proven history in the industry, they are well-known as the top outsourcing company.

Position: Spanish Customer Care Specialist

Company Industry: BPO Company

Work Location: Ortigas, Pasig City

Salary: Php 50,000 - Php 70,000

Work Schedule: 10:00 PM - 7:00 AM onwards (Graveyard shift), 2 days off

Work set-up: Work Onsite

BENEFITS :

HMO (Upon regularization)

Vacation Leave

Government-mandated benefits

Allowances (Upon regularization)

Sick Leave

Paid Language Premium

Other benefits will be discussed during the job offer

JOB REQUIREMENTS:

Proficient in Spanish language both verbal and written

Can Communicate in English (Conversational)

Previous experience in customer support, call center, or customer service roles.

Strong attention to detail and commitment to providing a positive customer experience.

Open for Undergrad and Bachelor’s Degree holder

Willing to work onsite in Pasig City

JOB RESPONSIBILITIES:

Provide customer support in Spanish and English via phone, email, live chat, or ticketing platforms.

Handle customer inquiries, complaints, and requests in a professional and empathetic manner.

Identify opportunities to improve the customer experience and suggest process enhancements.

Record all customer interactions in the CRM system and follow up on open cases.

Offer accurate information about products, services, billing, and company policies.

RECRUITMENT PROCESS (ONLINE PROCESS):

Resume Screening

Initial HR Interview

Language assessment

Operations/Final Interview

Job Offer