Description

• Handle inbound and outbound calls to assist customers with inquiries and support.
• Provide excellent customer service and ensure customer satisfaction.
• Document call information according to standard operating procedures.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve call center processes.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Strong customer service orientation, excellent communication skills, financial literacy, and familiarity with digital marketing.
• Qualities and Traits:Excellent interpersonal and organizational skills, ability to work in a fast-paced environment, and strong technical aptitude.
• Working Conditions:Ability to work flexible hours, including evenings and weekends, in a call center environment.