Description

• Respond to customer inquiries regarding banking and financial services.
• Assist clients with account management and transaction processing.
• Provide expert guidance on banking products and services.
• Manage customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level: 6 months in BPO, preferably in a financial setting.
• Skills and Competencies:Excellent communication skills in English.
• Skills and Competencies:Proficient in call center operations and customer service principles.
• Qualities and Traits:Strong problem-solving abilities and a customer-focused attitude.