Description

• Oversee daily operations of the customer service department
• Train and mentor customer service representatives
• Develop and implement customer service policies and procedures
• Handle escalated customer inquiries and complaints
• Analyze customer service metrics and feedback for improvement

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Excellent communication skills in English
• Skills and Competencies:Strong customer service orientation
• Qualities and Traits:Problem-solving abilities
• Qualities and Traits:Empathy and patience