Call Center Representative

We are looking for a Call Center Agent to handle customer inquiries, provide excellent assistance, and resolve concerns in a professional and timely manner.

Key Responsibilities:

• Handle inbound and/or outbound customer calls.
• Assist customers with inquiries, requests, and concerns.
• Provide accurate information about products and services.
• Resolve customer issues efficiently while maintaining a positive experience.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and quality standards.
• Meet performance targets such as attendance, customer satisfaction, and productivity.