Description

• Manage inbound and outbound calls professionally and efficiently.
• Provide excellent customer service by addressing queries and complaints.
• Assist in scheduling appointments and follow-ups as needed.
• Collaborate with team members to enhance service delivery.
• Utilize problem-solving skills to resolve customer issues effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: Fresh Graduate or 0-2 years of experience in customer service or call center
• Skills and Competencies: Proficient in English Language, strong customer service skills, problem-solving abilities
• Qualities and Traits: Team player with excellent interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks and provide accurate information
• Working Conditions: Ability to work in a fast-paced call center environment