Call Center Agent (Blended Account, Email, Chat Support)

• Handle customer inquiries via phone, email, and chat support.
• Provide timely and accurate responses to customer requests and concerns.
• Maintain high customer satisfaction by resolving issues effectively.
• Document customer interactions and feedback in the system.
• Collaborate with team members to ensure seamless customer service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Entry-level: 0–2 years.
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Patient, empathetic, and customer-oriented.
• Working Conditions: Flexible work shifts including weekends and holidays.