CSR (Rider Support)

Description

• Provide exceptional support to riders through various communication channels.
• Assist with inquiries related to service operations, policies, and procedures.
• Resolve issues and complaints efficiently while maintaining a positive experience for riders.
• Collaborate with internal teams to enhance service delivery and improve rider satisfaction.
• Maintain accurate records of rider interactions and report any recurring issues to management.

Requirements

• Educational Qualifications: atleast 2years completed in college
• Experience Level: 18 months of BPO/call center experience
• Skills and Competencies:Strong communication and interpersonal skills.
• Skills and Competencies:Ability to resolve conflicts and handle difficult situations calmly.
• Qualities and Traits:Customer-oriented mindset with attention to detail.