Description

• Handle incoming calls and respond to customer inquiries in a professional manner.
• Provide accurate information regarding products and services to customers.
• Assist customers with complaints and provide appropriate solutions.
• Document call information and maintain customer records accurately.
• Work collaboratively with team members to improve service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude
• Responsibilities and Duties: Ability to handle stressful situations and maintain professionalism
• Working Conditions: Open office environment, may require working shifts