• Investigate and resolve application-related incidents and user issues
• Use SQL queries to troubleshoot data issues, validate records, and investigate system errors
• Work with internal teams to diagnose application and database problems
• Perform basic hardware and workstation troubleshooting for user devices
• Monitor and respond to support tickets within SLA
• Document troubleshooting steps and resolutions
• Provide technical support by troubleshooting hardware, software, and network issues, and assisting users with system-related concerns.

QUALIFICATIONS:

• Strong SQL knowledge (joins, subqueries, data validation, troubleshooting queries)
• Experience with databases such as SQL Server, MySQL, or PostgreSQL
• Basic Windows and workstation hardware troubleshooting
• Experience with ticketing or incident management systems is a plus
• Good analytical and problem-solving skills
• Basic troubleshooting knowledge in Windows O.S, hardware repair, networking