Agile Consulting & Services Inc. IT Technical Support

₱20-25K[月薪]

现场办公 - 馬卡蒂全職<1 年經驗本科

數據庫操作服務器操作信息安全運營雲操作Windows伺服器系統分析資訊科技基礎設施系統監控

Diagnose and resolve technical issues, providing timely and accurate customer support.
Escalate unresolved issues to appropriate internal teams.
Conduct remote troubleshooting and installation of various software.
Maintain detailed records of customer interactions and processed actions.
Implement security measures
Offer technical support to company staff and troubleshoot computer problems
Install and update company software and hardware as needed
Anticipate and report the cost of replacing or updating computer items

Job Title: IT Technical Support
Educational Qualifications: Minimum Bachelor's degree in Computer Science, Information Technology, or related field.
Experience Level: Less than 1 year of hands-on technical support experience.
Skills and Competencies: Proficiency in troubleshooting computer hardware, software, and networking issues. Familiarity with help desk support tools and remote troubleshooting techniques.
Responsibilities and Duties: Provide first-level contact and problem resolution for users with hardware, software, and application problems. Escalate unresolved issues to appropriate technical teams.
Working Conditions: Office environment with possible rotation shifts. Occasional requirement to provide support outside of standard working hours.
Qualities and Traits: Excellent communication skills, patience, critical thinking, and a customer-oriented approach.