Act as the first point of contact for helpdesk tickets. 

• Assign tickets promptly and efficiently according to the ticketing system. 
• Maintain and update Excel reports, including tracking and reporting on help desk tickets. 
• Manage and maintain our hardware and software inventory. 
• Assist with the purchasing of tech equipment and follow up on orders. 
• Coordinate with vendors on hardware replacements. 
• Ensure accurate recording of all customer interactions, troubleshooting steps, and resolutions. 
• Create technical documentation to support future customer inquiries. 
• Collaborate with other departments to escalate and resolve issues while keeping clients and colleagues informed of progress and updates.

• Open for Undergrads, Vocational, Diploma, or Bachelor's Degree 
• 2 years experience in Service Desk or TSR 
• Must have a background that touches computer systems, printers, networks and device connectivity 
• With experience working in the BPO Industry.
• Must have good communication skills