Helpdesk Specialist
職位描述
簡介
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps via phone or e-mails.
- Improves client references by writing and maintaining documentation.
- Create service tickets for proper coordination to technical department.
- Investigating and diagnosing incidents and researching solutions.
- Providing status on service request to customers.
- Escalating incidents and service requests to the next level of support.
職位要求
- Bachelor's/College Degree
- Minimum of 1 Year experience
- Pay attention to details and business awareness
- Consistency of tickets and email update
- Expected to adhere to their workplace schedules, set by the department/supervisor.
- Active listening on complaint and work to find an effective solution.
Cricel Angeles
RecruiterDelsan Office System Corp.
本週活躍
工作地址
GROUNDFLOOR, 7893 Lawaan. 7893 Lawaan, Village, Makati, 1203 Kalakhang Maynila, Philippines
福利待遇
員工表彰與獎勵
績效獎金, 年度考核, 獎勵機制
法定福利
13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康維護組織
額外福利
年度公司旅行, 公司設備, 退休計畫
職業發展
工作培訓, 職業發展
休假和請假
生日假, 產假和陪產假, 病假, 單親假, 女性特殊假, 休假
發布於 08 November 2024
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