Training and Development Officer

· Formulates learning objectives; plans, designs, and develops methods for the assessment and evaluation of training effectiveness.

· Conducts Needs Analysis or gap requirement of requestors using various methodologies to know the basis and development of modules/materials;

· Design, implement, and facilitate training programs covering food preparation, kitchen safety, sanitation, and company SOPs.

· Conduct hands-on coaching and skills development sessions for new and existing employees.

· Develops follow through programs to ensure trainee's application of learning on the job.

· Work closely with operations manager to identify skills gaps and address training needs.

· Provide continuous education on menu updates, new cooking techniques, and industry best practices.

· Conduct regular audits and training refreshers to maintain a high level of food safety and sanitation.

· Track the progress of employees and recommend further training or career development opportunities.

· Collaborate with HR and Operations to create career pathways for employees.

· At least 2 years of experience in restaurant management, preferably with a strong restaurant store operations background.

· Proven experience in training and developing store operations staff.

· Strong understanding of restaurant store operations, food safety regulations, and cooking techniques.

· Excellent communication and coaching skills.

· Ability to create training materials and facilitate engaging training sessions.

· Experience in a fast-paced restaurant or food service environment is a plus.