STORE LOCATION: SM EAST ORTIGAS

Strong Qualifications:

Leadership and Team Management

• Proven ability to lead, motivate, and discipline employees.
• Experience supervising kitchen staff, cashiers, service crew, or restaurant teams.
• Can delegate tasks effectively and ensure accountability.

Food & Beverage Operations Knowledge

• Strong understanding of restaurant operations, food safety, sanitation, and quality control.
• Knowledge of inventory management, stock rotation (FIFO), and wastage control.
• Familiarity with POS systems and cash handling procedures.

Customer Service Excellence

• Ability to handle customer complaints professionally and resolve issues promptly.
• Strong commitment to guest satisfaction and service standards.

Communication Skills

• Excellent verbal and written communication.
• Able to coordinate effectively with management, staff, suppliers, and customers.
• Can conduct team briefings and training sessions.

Problem-Solving and Decision-Making

• Capable of making sound decisions under pressure.
• Able to address staffing shortages, operational issues, and customer concerns quickly.

Time Management and Organization

• Can manage multiple tasks simultaneously in a fast-paced environment.
• Ensures smooth shift operations and timely completion of reports.

Training and Development

• Experience in onboarding and training new employees.
• Able to coach staff to improve performance and maintain company standards.

Sales and Business Awareness

• Understands sales targets, labor cost control, and profitability.
• Can analyze sales performance and implement strategies to improve results.

Preferred Requirements:

• Bachelor's Degree in Hospitality Management, Business Administration, HRM, or a related field.
• At least 2–3 years of supervisory experience in a restaurant or F&B establishment.
• Experience in scheduling, inventory control, and employee performance management.