Documentation Specialist

Responsibilities

• Manage large amounts of emails and client facing virtual meetings
• Retain clients; Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools and immigration/visa policies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills/Experience (min. 1 year)

• Documentation Gathering, Review and Compliance of School Registration and Visa
• Processing Preliminary Preparations
• Discuss about School registration – Process and Strategic Activities
• Proven customer support experience or experience as a Client Service Representative
• High prefer conversant, outspoken, and communicative