Customer Service Representative- Premium Telco

Alorica

Job Responsibilities:

• Handle customer inquiries, concerns, and requests for premium telecommunications services.
• Provide professional and accurate assistance regarding accounts, billing, plans, devices, and services.
• Resolve customer concerns through effective communication and problem-solving.
• Deliver a premium customer experience while maintaining professionalism and empathy.
• Accurately document customer interactions and account information.
• Follow company policies, procedures, and quality standards.
• Meet assigned customer satisfaction, quality, and productivity targets.

Key Requirements:

• Excellent English communication skills – both verbal and written.
• Strong listening and comprehension skills.
• Confident and professional when speaking with customers.
• Good problem-solving and decision-making skills.
• Customer-service oriented and able to handle different customer concerns.
• Willing to work onsite and in shifting schedules.
• BPO or customer service experience is an advantage, but qualified fresh graduates may also apply.