1. Outbound Calling: Make a high volume of outbound calls to prospective or current customers.
2. Product/Service Promotion: Provide detailed information about products and services, explaining features, benefits, and pricing.
3. Sales Conversion: Persuade potential customers to buy a product or service, meet sales targets, and close deals.
4. Customer Relationship Management: Maintain a positive relationship with customers, answer questions, and address any concerns they may have.
5. Lead Generation: Qualify leads and gather information for sales teams, where appropriate.
6. Record Keeping: Maintain accurate records of customer interactions, including call notes and details of sales or follow-up requirements.
7. Appointment Setting: Schedule appointments for sales representatives to meet with interested leads or clients.
8. Handling Rejection: Stay positive and professional even when facing objections or rejections from potential customers.
9. After Sales Technical Support: Troubleshoot and address customer concerns on technical issues.
1. Education and Industry Knowledge: A bachelor's degree (fresh graduates will be considered) and preferably at least 1 year experience in sales or marketing in retail industry preferably in light and heavy equipment parts.
2. Communication and Relationship Building: Strong communication skills, ability to maintain client relationships, and understand their needs.
3. Customer Service and Problem-Solving: Excellent customer service, issue resolution, and creative problem-solving.
4. Organization and Sales Skills: Organizational ability to manage multiple clients and sales skills for upselling.
5. Analytical Skills and Computer Proficiency: Analyze data, trends, and use relevant software effectively.
6. Time Management and Adaptability: Efficiently manage time and adapt to changes in client needs and industry.
7. Conflict Resolution and Teamwork: Skill in conflict resolution and collaboration with colleagues.
8. Ethical Standards: Maintain high ethical standards and integrity to build trust with clients.
9. Technical Skills on Heavy Machinery: Be able to sell and troubleshoot.
Norvin John Layson
HR OfficerHappy Hoisters, Inc.
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