Description

• Manage customer inquiries through phone, email, or chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and feedback.
• Maintain a positive and helpful attitude towards customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficiency in English language; strong customer service skills; experience in a call center environment is a plus.
• Responsibilities and Duties: Ability to handle multiple tasks simultaneously and prioritize effectively.
• Qualities and Traits: Excellent communication skills; empathetic and patient personality; strong problem-solving skills.