Assistant Training Manager

COMPANY PROFILE: Since starting business in the Philippines in 1996, they have developed into the preferred choice for outsourcing contact centers offshore. They act as a strategic partner to the biggest businesses in the world across numerous industries.

Position: Assistant Training Manager

Company Industry: BPO Company

Work Location: Mandaluyong

Work Schedule: Shifting Schedule

Salary: Php 45,000 - Php 50,000 (Negotiable)

Work Set Up: Work Onsite

BENEFITS :

• Government mandated Benefits
• 13th Month pay
• Vacation Leave
• Sick Leave
• Health Insurance (HMO)

JOB REQUIREMENTS:

• Bachelor's degree in human resources, Education, Business, or a related field
• With at least 2 - 3 years of experience in Training & Development, Learning & Development, or a similar role
• Experience in corporate or structured sales environment is an advantage.
• Amendable to work in Shifting Schedule.
• Amendable to work as soon as possible.

Look for Ms. Bianca

JOB RESPONSIBILITIES:

• Conducts training sessions for new hires and existing agents, using varied methods (classroom, workshops, online).
• Works with Operations, Quality Assurance (QA), and HR to align training with business objectives and performance standards.
• Manages training schedules, logistics, documentation, and reporting.
• Ensures training content is current, relevant, and aligned with industry standards and client-specific requirements
• Assists in creating training materials (manuals, presentations, e-learning modules) and designing curricula for various skill levels.

RECRUITMENT PROCESS: (FACE TO FACE/ONLINE INTERVIEW)

• Initial Interview
• Final Interview
• Job Offer