DUTIES and RESPONSIBILITIES:

Service Delivery

• Responsible for talent/onboarding/employee lifecycle data management process and implementation.

• Responsible for the daily operational functions such as but not limited to case management, distribution, and assessment of related processes/requests.

• Responsible and ensures quality and efficiency of own work deliverables related to function on a daily basis.

• Act as the subject matter expert/escalation for the team and clarify their process-related queries.

• Support building the training plan, live training, in-training, follow-up training of new and existing procedures.

• Support in hiring and building the team's competency and capability.

• Contribute to developing, updating, and distributing the standard operating procedures and tools specific to the discipline.

• Manages the delivery of high-quality services and ensures the team is working together to meet service delivery and service quality expectations

• Manage team utilization, work planning, and task distribution and accomplishments.

• Participate in preparing and evaluating the HR-related reports on workload management, and service level agreement (SLA) achievement including quality and process efficiency.

• Responsible for submission and coordination of status report(s), as necessary

• Contribute to process/continuous improvement initiatives.

• Perform other related tasks that may be required from time to time

Leadership/People/Relationship Management

• Lead, and promote a culture of teamwork, innovation, and excellence in customer service

• Motivate, support, coach, and guide team members in daily operations and performance

• Discuss performance objectives for all team members in accordance with the company OKR

• Monitors and reviews of progress and accuracy of work direct efforts towards achieving agreed performance metrics and provides technical guidance on complex issues.

• Identify and manage opportunities for development across the team and implement development plans to grow people's competency and capability.

• Conducts periodic appraisal and required follow-up in accordance with the work delivery and output, following the policies of the company.

• Build, Develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Human Resource Management, Psychology, or any related course.

• Minimum of 3 years of experience in:

o People management

o HR management

o End-to-end employee lifecycle

o Ticket management

o Direct handling of international candidates

o Shared services environment

• Experience leading a team in a shared services industry serving global business/shared services.

• In-depth knowledge and experience in Talent/Onboarding and employment Life Cycle Data Management.

• Expert of HR processes, systems, and tools within the various stages of the employee lifecycle.

• Has proven skills in managing, understanding, and execution of ATS/Hiring/ERP systems and tools, database functionality, and reporting.

• Knowledge and understanding of performance and quality metrics, goals, and service level implementation and assessment.

• Experience working in a multicultural environment and experience in a shared services environment is an advantage

• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business area

• Extensive Experience in start – up, growing and fast paced organization is highly desirable.

• Flexibility and willingness to cover CET/AEST, whenever applicable

PREFERRED QUALIFICATIONS:

• Proficiency in Workday and/or any relevant ATS/Hiring/ERP system is an advantage.

• Has excellent knowledge and experience in Microsoft Office systems and tools (i.e. excel, word)

• Has experience in data reporting and analytics.

• Strong problem-solving, relationship-building, communications, and conflict management skills.

• Proven organizational skills with the ability to handle multiple priorities efficiently.

• Structured, accurate, systematic, and committed to delivering within deadlines.

• Ability to work independently knows the importance of achieving results through teamwork and delegation.

• Has the ability to take initiative and make sound judgments and decisions within applicable scope, procedures, and guidelines. scope

• Demonstrated knowledge of systems, processes, and procedures relevant to the work scope

BENEFITS OFFERED:

• Sign-on Bonus: PHP 15,000 upon hiring

• Day 1 HMO +1 free dependent after 1 year

• Group Life Insurance

• 10 Leave Credits (20 Leave Credits after 1 year)

• Government Mandated Benefits

• Anniversary Bonus (can be received up to 200% of basic salary)

• 13th Month Pay

• Holiday Pay

• OT Pay

• 10% Night Differential

• Full Equipment: Laptop, Additional Monitor, Headset, Mouse