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The office staff member is responsible for performing a variety of clerical, administrative, and customer service duties to support the smooth operation of the office. This role involves handling office communication, managing documents, scheduling, and assisting other staff members as needed.

Key Responsibilities:

Administrative Support:

• Answer phones, respond to emails, and handle inquiries.
• Maintain office supplies and ensure stock levels are adequate.
• File, organize, and maintain office records and documents.
• Prepare and proofread reports, memos, and other correspondence.

Customer Service:

• Greet visitors, clients, and vendors in a professional and friendly manner.
• Provide general information and assistance to clients or employees.
• Handle client complaints or concerns in a polite and efficient manner.

Scheduling and Coordination:

• Assist in scheduling meetings, appointments, and events.
• Maintain calendars for office personnel, as needed.
• Coordinate with different departments to ensure office functions run smoothly.

Education:

• High school diploma or equivalent; some college education or an associate’s degree is a plus.

Experience:

• Previous office or clerical experience is preferred but not mandatory.
• Experience with office software (Microsoft Office, Google Suite, etc.) is desirable.

Skills:

• Strong verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and strong organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Problem-solving skills and a proactive attitude.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Occasional lifting of office supplies (up to 25 lbs).

Personal Qualities:

• Professional demeanor and strong interpersonal skills.
• Ability to work both independently and as part of a team.
• Reliable and punctual with a positive attitude.