Encontre Trabalhos Presenciais/Híbridos

• Organize and host customer webinars to share best practices, showcase new features, and demonstrate real-world applications of Convene
• Actively contribute to LinkedIn groups, fostering discussions and encouraging knowledge-sharing among customers
• Analyse customer feedback from webinars, LinkedIn groups, and direct interactions to identify trends and improvement areas
• Ensure customers receive continuous training and guidance to maximize their use of Convene, improving retention rates
• Engage regularly with existing customers to successfully guide them through the implementation process from start to finish, putting the customer at the heart of everything you do to ensure success
  
  
  

• Conduct regular customer usage analysis to assess how customers interact with Convene and identify opportunities for expansion
• Work with Sales and Marketing to implement a "few-to-few" Account-Based Marketing (ABM) approach, tailoring upsell recommendations based on the purchasing behaviour of similar customers
• Provide customer success reviews to highlight underutilized features and suggest add-ons that align with business needs
  
  
  

• Engage with existing customers via email, phone, remotely and, if required, on site, providing responses to their requirements on a proactive and timely manner
• Develop customer success reports, tracking engagement levels, feature adoption, and potential upsell opportunities
• Produce blog content on new and existing Convene features, showcasing how customers can enhance their usage
• Update and manage HubSpot CRM, ensuring accurate records of customer interactions and upselling potential
• Attend conferences and exhibitions to engage with both prospective and existing customers.
  
  
  

• Strong communication and interpersonal skills, with the ability to build long-term customer relationships
• Experience in customer success, account management, or sales within a SaaS or technology-driven environment
• Ability to analyze customer usage data and translate insights into actionable retention and upsell strategies
• Proficiency with CRM tools such as HubSpot and familiarity with ABM methodologies is a plus
• Experience with webinar hosting, content creation, or community engagement is desirable

Please refer to job description.