Front Desk Officer

Description

SG Dermatology and Surgical Aesthetics Clinic is a leading provider in the healthcare and medical aesthetics field, focusing on innovative skin treatments and personalized care. We are seeking a Front Desk Officer to join our team.

• Handles phone calls, online inquiries, and client concerns.
• Generates leads and assists in booking appointments and consultations.
• Welcomes, greets, and assists clients upon arrival and departure.
• Manages client schedules, bookings, confirmations, and staff/doctor decking.
• Coordinates client endorsements and transfers with concerned units.
• Maintains and updates client charts, records, and database.
• Handles client requests, lost and found items, and other front desk concerns.
• Collects and updates doctors’ and surgeons’ schedules.
• Handles reception supplies, equipment, records, and files.
• Processes payments, collections, cashiering, and daily deposits as assigned.
• Prepares and submits required reports and reception documents.
• Handles outbound calls, care calls, and client follow-ups.
• Maintains cleanliness, organization, and proper appearance of the reception area.
• Supports floor sales and client coordination when needed.
• Serves as a key point of contact for clinic information and communication.
• Performs other duties as may be assigned by management.

Qualifications

Experience Level: Atleast 1 years of experience in front desk, reception, customer service, or clinic/hospital setting. Experience in a dermatology or aesthetic clinic is an advantage.

Skills and Competencies: Excellent communication and customer service skills; proficient in appointment scheduling, client coordination, basic computer operations, and record keeping. Knowledge of clinic services and procedures is an advantage.

Responsibilities and Duties: Welcome and assist clients, handle calls and inquiries, manage appointments and schedules, maintain client records, coordinate with doctors and clinic units, process payments and collections, and provide excellent client service.

Working Conditions: Fast-paced clinic environment with possible evening, weekend, and holiday duties.

Qualities and Traits: Friendly, professional, organized, attentive to detail, reliable, customer-oriented, and able to handle multiple tasks efficiently.