Live Chat Agent (Mandarin Speaker) - Work From Home

Role : Customer Service Live Chat (Mandarin + English)

Type: Permanent

Fully Remotely / WFH

Working days / Hours : Monday – Sunday (5 Days Work 2 Days Off)

* 8.00am – 6.00pm

* 1.00pm – 11.00pm

* 10.00pm – 8.00am

EPF, SOCSO, Annual & Medical Leave, Douple pay on Public Holidays

Salary : RM 3,000 - RM 4,500 Basic

Night Shift Allowance RM 500 + RM 300 Full attendance allowance (After 3 Months Probation)

Key Responsibilities:

Response and follow up to customer inquiries through live chat and email.

Provide product information to customers.

Gather customer feedback and provide suggestions on improving customer service process and experience to superior.

Maintain a positive, responsible, empathetic and professional attitude to manage customer satisfaction.

Requirements:

SPM level or above. Trilingual in English and Chinese (verbal, written & read).

Minimum 1 years working experiences in customer service role (Live Chat Support)

High stress tolerance and problem-solving skills.

Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work