Customer Service Representative (Financial Technology) – Work From Home

Job Title: Customer Service Representative – Financial Technology (FinTech)

Work Setup: 100% Remote / Work From Home

Job Description

We are looking for a customer-focused and detail-oriented Customer Service Representative to join our growing FinTech team. In this role, you will assist customers by answering inquiries, resolving issues, and providing an excellent support experience through chat, email, and phone.

How to Apply

Send us your details

• Full Name

• Mobile Number

• Location

• Email

• Work Experience (or N/A)

• Highest Educational Attainment

• Birth Date

Attach your resume

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Resolve account, payment, and transaction-related concerns.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate team when necessary.
• Maintain accurate customer records and document interactions.
• Meet quality and productivity targets.

Qualifications

• Excellent English communication skills (written and verbal).
• Previous customer service or call center experience is preferred.
• Experience in the financial services or FinTech industry is an advantage.
• Strong problem-solving and multitasking skills.
• Comfortable using CRM systems and computer applications.
• Reliable internet connection and a quiet work-from-home environment.

Benefits

• 100% Work From Home
• Competitive salary
• Paid training
• Career growth opportunities
• Supportive team environment

Apply now and be part of an innovative Financial Technology company while enjoying the flexibility of working from home!