Responsibilities and Accountabilities

• Provide accurate, meaning-for-meaning consecutive interpretation over the phone.
• Interpret in various sectors including medical, insurance, finance, emergency line, etc.
• Manage tone, pace, and professionalism during live calls.
• Follow all interpreter protocols, company policies, confidentiality rules, and industry ethics.
• Maintain neutrality at all times and avoid personal opinions or additions.
• Build and maintain strong terminology knowledge relevant to OPI use cases.
• Attend required training, QA reviews, and coaching sessions.
• Demonstrate reliable attendance, accurate adherence to shift schedules, and timely completion of tasks.
• Follow feedback and improve based on coaching or quality evaluations.
• Work independently while maintaining professional communication with supervisors and teammates.
• Handle urgent, stressful, or sensitive calls (e.g., medical, emergency, legal) with composure.
• Ensure strict compliance with privacy and data protection standards.

Knowledge, Skills and Abilities

• Fluency in Mandarin/Cantonese and English (B2+/C1).
• Excellent listening skills and ability to interpret accurately.
• Strong understanding of cultural nuances and linguistic differences.
• Ability to adapt to multiple call types and rapidly changing scenarios.
• Calm, professional demeanor during emotionally intense or emergency calls.
• High accuracy, attention to detail, and consistency in interpretation.
• Ability to work independently and make sound decisions following established protocols.
• Strong commitment to confidentiality and data protection.