Job Requirement

As a Customer Service Representative for a Premium Telco Account, you will assist customers with their telecommunications needs while providing a high level of personalized and professional service.

Key Responsibilities:

Handle customer inquiries regarding mobile, internet, and telecommunications services.

Assist with billing, payments, account changes, upgrades, and service requests.

Troubleshoot basic service and connectivity concerns.

Provide accurate information about products, plans, and promotions.

Resolve customer concerns efficiently while maintaining a positive customer experience.

Document customer interactions and update account information accurately.

Handle customers professionally, especially those with premium/high-value accounts.

Meet established quality, customer satisfaction, and productivity targets.

Ideal Candidate:Excellent verbal and written communication skills.

Strong customer service and problem-solving abilities.

Comfortable handling different types of customer concerns.

Willing to work onsite and on a shifting schedule, including weekends and holidays.