Cari Kerja Di Tapak/Hibrid

ROLE: Senior Quality Manager - BPO

Location: Pasay, Philippines.

Salary: PHP 80,000 - PHP 95,000

Target Industry: Financial

Joining Date: ASAP 

Headcounts: 2

**Must Have: 6-8 years exp in BPO, Minimum of 2 years as Quality Manager/Senior Manager. Excellent working knowledge of MS Office. Possess in-depth knowledge and skill of Six Sigma, and Lean methodology (Minimum GB certified / BB trained resource). Build a strong quality control with process understanding and measurement to deliver high performance and client-agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.

Basic Function

The QC Manager is responsible for ensuring the smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.

Essential Functions

* Responsible for designing new processes for QC functioning to meet client-specific

* requirements; facilitate migrations to seamlessly set up quality compliance

* Leads significant process improvement projects

* Train/mentor personnel from other functions on quality tools and concepts and mentor

* AMs / GBs

* Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements

* Responsible for working closely with clients and the operations team to carry out the process improvement activities and facilitate best practice sharing and driving standardization 

* Perform ongoing reviews to ensure compliance with QSD to all certifications and internal /client requirements.

Technical Skills

* Trained / Certified Lean Six Sigma

* Green Belt from a reputed organization.

* Excellent working knowledge of MS Office – MS Excel, PowerPoint, Word Doc, Outlook

* Process Mapping/Value Stream Mapping

* Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

* Preferably knowledge of the Financial Industry 

* Knowledge of quality systems (ISO, COPC) preferable.

Work Experience Requirements

Minimum 6 -7 years of total work experience with at least 2 years of Managerial in the BPO / ITES industry

Minimum 5 years in the current role/assignment.