We are seeking an Entry-Level IT Helpdesk Technician to provide level 1-2 IT support for a fast-paced and growing organization. This role is ideal for someone who is motivated, eager to learn, and capable of working independently. No prior experience is required, as comprehensive training will be provided for the right candidate. If you are a self-starter looking to begin a rewarding career in IT, we want to hear from you!

Responsibilities:

• Provide level 1-2 IT helpdesk support, including troubleshooting hardware and software issues.
• Respond to client inquiries promptly and professionally, resolving technical problems efficiently.
• Assist in setting up, configuring, and maintaining IT systems and equipment.
• Document and track technical issues and resolutions in the ticketing system.
• Communicate effectively with team members and escalate complex issues when needed.

Experience and Knowledge of Windows Server, Linux, Networking, AWS and Azure will be plus.

This role is for 16 -20 Hours Per Week @ 4 USD PH

You need strong English skills

Prior Experience is IT support is required

IT Technical Support Engineer is responsible in providing support for the company client nationwide.

• To provide on-site support.
• To assist clients in solving complex technical issues.
• To respond to all client queries. may require working after hours as well as a presence on-site as required.
• To document all relevant departmental and field activities and resolve the complexities.
• To perform basic network troubleshooting and maintenance.
• To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
• To perform printer, POS, laptop and desktop troubleshooting and debugging.
• To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
• To offer guidance and training to the client personnel.
• To educate client about the product operation and maintenance procedures.
• To analyze issues and prepare service report in a timely manner.

• Solicit and generate new business directly as well as working towards harnessing key accounts especially in manufacturing/restaurant/laundry business
• Develop the existing customer base, increase production and revenues while harnessing key account relationships.
• Prepare weekly, monthly, quarterly and annual reports as required
• Supervise the full cycle selling from booking of orders to collection of payments from existing accounts.
• Deliver excellent customer services and standard by closely monitoring the needs of the accounts.
• Develop and implement account specific programs that will grow accounts

Our growing team is looking for a "Sales Representative" to help students sign up for lessons and to clearly communicate our brand promises to prospects. You'll be working with our knowledgeable team of sales agents, a manager, and other advisors to help put the pieces of our Plans together. You'll be trained on how to do this, start as an assistant, and slowly work your way up.

The ideal candidate will be given leads responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

1. Identify and qualify new customers
2. Prospect new customers through lead generation, trade shows, follow-up, and cold calling
3. Identify the correct decision-makers within a given business
4. Document all pertinent customer information and conversations in the CRM system
5. Adhere to company policies and procedures regarding call handling, confidentiality, and data security.
6. Maintain a positive and cooperative attitude while working collaboratively with team members to achieve departmental goals.

• Assist in copywriting for brochures, blogs, and promotional materials, ensuring technical accuracy and clarity in communication.
• Speak on behalf of the company during conventions, man booths, and network with potential clients to generate leads.
• Leverage technical knowledge of LiDAR and other land surveying techniques to craft tailored marketing messages, highlighting our unique services.
• Visit client offices and attend conferences to introduce the company’s services, conduct presentations, and follow up on potential opportunities to generate new leads.
• Contribute to the development of marketing materials such as blog posts, social media content, and newsletters, ensuring that content resonates with industry professionals
• Collaborate with the marketing team to analyze customer feedback, and market trends, and assist in creating campaigns that align with client needs.
• Assist in building and maintaining relationships with industry partners, clients, and other key people within the surveying and renewable energy sectors.
• Ensure timely delivery of marketing initiatives, working closely with the marketing team to meet deadlines.

Technical Documenter (Software and Workflows) - 100% Work from Home

Hours:

• Full-time: Day shift (8 hours, Monday to Friday)
• Part-time: Minimum 2 hours per day

Salary:

• PHP 40,000 per month (Full-time)
• PHP 240 per hour (Part-time, minimum 2 hours)

Location:

• Anywhere in the Philippines (Work from home, remote, or province)

Work Type:

• Foreign client
• Day shift
• English language
• 100% Work From Home

About the Work

Are you an experienced technical documenter or tech writer seeking new and exciting career opportunities? This role is an excellent match for individuals passionate about advancing their career, gaining international experience, and enjoying the benefits of a work-at-home lifestyle.

You will be responsible for writing user manuals and training materials in English for business software, as well as documenting procedures for business processes that utilize this software. This position focuses heavily on big data, AI/ML, and Python. While you don’t need to be a software developer, experience in writing technical documentation and documenting business processes and flowcharts is essential.

About the Company

Our client is a leader in data-driven business systems software, committed to providing exceptional services to their clients. They value innovation, efficiency, and client satisfaction and understand the vital role this position plays in achieving these objectives.

Position Overview

As a Technical Documenter, you will be a crucial part of our technical documentation team. You will contribute to creating clear and concise documentation for various technical projects. Your responsibilities include documenting procedures, analyzing new tools, providing step-by-step guides, and creating training materials for new users. This role offers an exciting opportunity to collaborate with diverse technical teams and communicate complex concepts effectively.

Responsibilities

• Write technical documentation for software and business processes, including flowcharts.
• Develop and maintain comprehensive documentation for software and Business Process Management (BPM) projects, including automation workflows and procedural documents.
• Collaborate with cross-functional teams to gather information and insights for documentation.
• Analyze new tools, technologies, and processes, and create detailed documentation outlining their functionalities and usage.
• Ensure accuracy, completeness, and consistency in all documentation, adhering to industry best practices and standards.
• Revise and update documentation as needed to reflect changes in technology and project requirements.
• Update, maintain, and expand existing documentation libraries.
• Work with subject matter experts to extract technical information and translate it into user-friendly documentation.
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• Provide guidance on documentation best practices and contribute to continuous improvement initiatives within the documentation team

We are seeking a dedicated Technical Support Representative to join our team. This role involves providing expert technical assistance to our clients, troubleshooting software-related issues, and ensuring a smooth customer experience. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers navigate technical challenges.

• Provide technical support via phone, email, and chat, diagnosing and resolving software issues for customers.
• Document and track support cases, collaborating with development teams to resolve complex technical problems.
• Educate customers on software features, updates, and best practices to improve their experience.
• Stay updated on product knowledge, software releases, and industry trends through training and self-study.
• Contribute to the creation and improvement of support documentation, FAQs, and user guides.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

How to apply:

• Fill out the form using this link:
• Jobcode: TSR-PI-Sep132024

• Work closely with cross-functional teams to design and implement secure network solutions at ALPA DYNAMICS STUDIO.
• Lead the development of industry-leading security protocols for telecommunications systems.
• Conduct risk assessments, audits, and penetration testing to ensure system integrity.
• Stay abreast of the latest security trends and compliance regulations within the telecom sector.
• Respond to and remediate security incidents promptly.

• Designing and implementing the architecture of ETL using PySpark and SQL language in AWS Glue.

• Designing and developing transactional and analytical data structures.

• Aligning the Data technical capabilities to business objectives.

• Developing reporting solutions to support Business Intelligence, including resolving problems related to data analysis and reporting services.

• Establishing and maintaining policies, operational procedures, and associated documentation for user interaction with the database environment.

• Following client’s standards and best practice for the deployment of AWS components and code using source code controls such as BitBucket, and utilizing DevOps tools (e.g., Terraform), apps, and CLI as appropriate.

• Recommending improvements to existing approaches and practices within Data Governance forums and other appropriate meetings.

As a Patent Engineer, you will be responsible for protecting intellectual property rights by drafting and prosecuting patent applications. You will work closely with inventors and legal teams to ensure that innovative ideas are effectively protected.

Responsibilities:

Patent Drafting:

Draft high-quality patent applications, including claims, specifications, and drawings.

Conduct thorough patent searches to identify prior art.

Analyze invention disclosures to determine patentability.

Patent Prosecution:

Prosecute patent applications before the U.S. Patent and Trademark Office (USPTO) and foreign patent offices.

Respond to office actions and prepare arguments to overcome objections.

Conduct interviews with patent examiners.

Monitor the status of patent applications and provide updates to clients.

Intellectual Property Strategy:

Advise clients on intellectual property strategies, including patent portfolio development and licensing.

Conduct patent portfolio analysis and valuation.

Identify potential infringement and licensing opportunities.

Client Interaction:

Communicate effectively with clients to understand their technical needs and intellectual property goals.

Provide timely updates and reports on patent matters.

Build strong client relationships and maintain a high level of client satisfaction.

• System Design: Develop electrical systems and designs for a variety of applications. Ensure compliance with industry standards and specifications.
• Embedded Hardware Development: Design and implement embedded systems, including firmware programming and integration with hardware components.
• Automation & Control Systems: Design and program control systems for automation in industrial settings. Implement PLC systems and ensure seamless integration with hardware.
• Troubleshooting & Root Cause Analysis: Analyze and diagnose electrical issues in complex systems. Provide root cause analysis and implement solutions to prevent future failures.
• PCB Design & CAD Tools: Design and optimize printed circuit boards (PCBs) using CAD tools like AutoCAD, Protel, Cadence, PADS, and AD.
• EMC Testing: Conduct electromagnetic compatibility (EMC) testing and ensure compliance with regulatory standards.
• Circuit Design & Analog Layout: Create analog and digital circuit designs and perform layout work to ensure the highest performance and reliability.
• Telecommunications & Firmware: Work with telecom systems, integrate them into the overall electrical system, and develop firmware to control and interface with hardware.
• Rapid Prototyping & Device Selection: Lead rapid prototyping efforts, selecting appropriate components and materials for new designs.
• Collaboration: Work closely with cross-functional teams, including mechanical engineers, product managers, and manufacturing teams, to ensure timely and successful project completion.

• Develop test plans and test cases based on project requirements.
• Execute manual and automated tests to identify defects.
• Collaborate with development teams to resolve issues.
• Participate in code reviews and continuous improvement initiatives.
• Document test results and provide feedback for product enhancements.

Sales Executive manages sales of the Company’s network membership and network conferences. Ensures consistent, profitable growth in sales revenues through positive planning. Identifies objectives, strategies and action plans to improve short and long term sales and earnings.

Responsibilities

• Performs sales activities to various forwarders for membership, conferences and negotiate sales price and discounts in consultation with the Management.
• Manages network membership and conference pipelines and submit reports to the Management on weekly basis.
• Manages inquiries from various forwarders about network membership and conferences.
• Reviews progress of sales roles within the department.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all Company’s services.
• Coordinates proper Company resources to ensure efficient and stable sales results.
• Collaborates with the Management to develop sales strategies to improve market share in all product lines.
• Interprets short – and long-term effects on sales strategies in operating profit.
• Achieves sales objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems.
• Sustains rapport with key contacts by exploring specific needs; anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends and submit to RW Directors
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, participating in professional organizations such as seminars and trainings particular in Sales, Marketing and webinars.
• Performs other tasks that may be assigned from time to time.

Work From Home

About Our Client:

Our client is a dynamic and innovative AWS cloud computing solutions provider, specializing in AI/ML applications for startups and small to medium-sized businesses (SMBs) across various verticals. Their mission is to empower businesses with cutting-edge technology to drive growth, innovation, and competitive advantage.

Job Overview:

Our client is seeking an energetic and driven Sales Development Representative (SDR) to join their growing sales team. The ideal candidate will have a passion for technology, particularly in the realms of AI, machine learning, and cloud computing. The SDR will be responsible for identifying and creating new qualified sales opportunities for our client’s AI/ML services built on AWS. This role involves outreach to startups and SMBs, understanding their business needs, and effectively communicating how our solutions can help them achieve their objectives.

Key Responsibilities:

• Prospecting: Conduct thorough research to identify potential leads within specified verticals. Utilize various tools (e.g., LinkedIn Sales Navigator, Zoominfo, industry reports, etc) to find and qualify prospects.
• Outreach: Engage prospects through multiple channels including cold calling, email campaigns, social media, and webinars. Craft personalized messages that resonate with the specific needs and challenges of AI/ML in various industries.
• Lead Nurturing: Develop relationships with potential customers, understand their AI/ML journey, and educate them on how our AWS solutions can optimize their operations, reduce costs, or drive innovation.
• Qualification: Assess the potential of leads by understanding their business model, current technology stack, and future AI/ML plans. Qualify these leads for further engagement by our Account Executives.
• Collaboration: Work closely with marketing and sales teams to refine lead generation strategies, share insights from customer interactions, and contribute to the development of sales materials and content.
• Pipeline Management: Manage, track, and report on all sales activities and progress in the CRM system (e.g., Salesforce, Pipedrive, etc.), ensuring data quality, and providing accurate forecasts.
• Market Feedback: Provide feedback from the market to product and marketing teams regarding customer needs, competitive landscape, and product improvements.
• Perform additional duties and responsibilities as assigned.

• Provide input for project documentation including sketches, preliminary proposals, project budgets, schedules, and project plans
• Create detailed AutoCAD designs for solar energy systems, including site layouts, electrical SLD (single-line diagrams)
• Assist the engineering lead in reviewing designs, ensuring all technical specifications and project requirements are met
• Reach out to electrical, civil, and structural engineers to obtain bids and technical support for ongoing projects.
• Work closely with internal teams (engineering, procurement, project management) to ensure design accuracy and project alignment.
• Prepare and manage project documentation, including design changes and revisions, while maintaining version control.
• Ensure designs comply with relevant codes, standards, and customer specifications.
• Generate and revise detailed 2D plans and elevations, and 3D perspective views
• Coordinate with inspectors and inspectors to validate the designs and make sure projects comply with local building codes
• Research and follow industry changes, evolutions and best practices
• Utilize computer applications in the design process
• Other ad hoc tasks that would be assigned