• Invite customers to download and register our app
• Able to communicate in English and local language

We are looking for individuals who can assist us in completing the KYC (Know Your Customer) process. The primary responsibility of this role is to leverage your network or other channels to find users who are willing to participate in and complete the KYC process.

• Find users who are willing to complete KYC verification.
• Assist users in completing the KYC process and ensure compliance at every step.
• For each successfully referred user who completes the KYC, you will receive a certain amount of compensation.

1. Identifies prospective clients through leads and referrals.

1. Schedules client meetings.

1. Performs follow-up calls as needed.

1. Advises on insurance coverage.

1. Conducts periodic policy reviews.

1. Prepares insurance proposals.

1. Completes requirements and submits to underwriters

Hr executive with financial industry experience

• Handle the administrative affairs of HR department
• Provide support in the functional areas of the department, including recruitment, contract signing, employee relations, etc

Employee contract signing

• Communicate with new employees about contract signing after the cooperation is confirmed, and promote it
• Collect and check employee information and submit it to the company
• Responsible for the reception and contract signing of part-time employees

Invite for a job

• Responsible for identifying candidates and communicating with them to confirm the intention of both parties
• Facilitate the interview and recruitment of candidates

General administrative work

• Office related asset management
• Related expenses and reimbursement

We are currently building a talent pool of skilled Virtual Assistants with a strong American accent to join our team. As a Virtual Assistant, you will play a key role in supporting our business operations through a variety of tasks, including customer service, administrative support, and client communication. If you have excellent communication skills and are looking to be part of a dynamic and remote-friendly environment, we want to connect with you!

• Provide top-tier customer service and support via email, chat, and phone.
• Handle inbound and outbound calls in a professional and friendly manner.
• Manage calendars, schedule meetings, and organize events.
• Assist in various administrative tasks, such as data entry, research, and reporting.
• Create and manage documents, spreadsheets, and presentations.
• Coordinate with internal teams and external stakeholders as needed.
• Perform other tasks as assigned by supervisors and management.

We’re Hiring: Client Support Agent/Project Associate

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle! 

We are currently on the lookout for a Client Support Agent/Project Associate to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.  

Role: Client Support Agent/Project Associate

Work Arrangement: Work from Home

Schedule: Night shift  

Job Description: 

This role is a CS Everywhere - Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.

Our US-based client provides insurance companies with a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. The company has become the fastest growing digital payments platform in the insurance industry, and now manages more than $15 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds.

As a PSO (Professional Services Office) Client Support Agent/Project Associate in our Professional Services department, you will be responsible for the end-to-end management of change requests, ensuring successful implementation and exceeding client expectations. Your role involves triaging and managing a queue of client requests, from minor updates to new functionalities. You will translate objectives into actionable plans, coordinate with technical teams, and collaborate closely with clients to ensure project goals are met efficiently. As the primary point of contact, you will be viewed as a product expert and trusted advisor, ultimately driving customer success.

Key Responsibilities: 

• Review, prioritize, and manage a queue of change requests
• Coordinate with technical teams to ensure accurate and timely deployment of changes
• Build realistic implementation estimates
• Communicate regularly with clients to provide status updates on requests
• Ensure all change requests are processed in alignment with company standards and client expectations
• Identify and resolve any issues that may arise during the change management process
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Measure project performance and project status using appropriate tools and techniques
• Effectively report and escalate issues to management
• Create and maintain comprehensive project documentation

We are looking for an enthusiastic, driven, top performer to support a fast-paced, high-performing team of Recruitment Consultants. As a Recruitment Consultant for Part Time Workers & Casual Labour, you are the vital link between candidates and the recruitment consultant. We will also nurture you to become a leader and be responsible for a larger team of Recruitment Consultants. Ultimately, you will become in charge of developing processes that will help us scale our company internationally.

• Manage and grow a portfolio of clients for Manulife Philippines in the insurance & superannuation sector.
• Identify potential clients, present tailored insurance solutions, and drive sales conversions.
• Build strong partnerships, deliver excellent customer service, and meet targets.
• Stay informed on market trends and product knowledge to maintain a competitive edge.
• Adhere to industry regulations, maintaining the highest ethical standards.

Company: FWD Philippines

Position Type: Part-time, Commission-based

Location: Remote (Work from Home)

FWD Philippines is seeking motivated individuals to join our team as Financial Wealth Planners. As a Financial Wealth Planner, you will be responsible for helping individuals and families achieve their financial goals through comprehensive wealth management strategies.

• Conduct thorough financial assessments for clients to understand their current financial situation, goals, and objectives.
• Develop personalized financial plans tailored to each client's unique needs and circumstances, encompassing areas such as investment management, retirement planning, risk management, and estate planning.
• Educate clients on various financial products and services offered by FWD Philippines, including life insurance, investment funds, and retirement plans.
• Implement agreed-upon financial strategies and continuously monitor and adjust plans as needed to ensure alignment with clients' evolving goals and market conditions.
• Build and maintain strong relationships with clients, providing ongoing support, guidance, and advice to help them navigate their financial journey.
• Actively prospect and generate leads through networking, referrals, and other business development strategies to expand your client base.
• Stay informed about industry trends, regulatory changes, and product developments to remain a trusted resource and advisor to clients.

Position: Night Shift Call Center Agents (Fluent English Speakers)

Location: Ortigas Center Manila, Philippines

Salary: PHP 23,500 Monthly Basic (37k Monthly OTE)

Schedule: Monday to Friday, 3:30 PM - 2:00 AM

ONSITE ONLY JOB IN PASIG DO NOT APPLY IF YOU CANNOT COMMUTE TO PASIG

Are you an exceptional communicator with a passion for customer service? If you thrive in a fast-paced environment and are looking for an exciting opportunity, we invite you to join our dynamic team as a Night Shift Call Center Agent.

• Conduct outbound calls with professionalism and courtesy.
• Provide accurate product and service information to customers.
• Achieve or exceed sales targets and key performance indicators (KPIs).
• Input Precise and accurate information on the system.

Benefits:

• Competitive salary of PHP 23,500 per month, plus additional commission opportunities.
• Ongoing training and professional development.
• Clear pathways for career advancement.
• A supportive and collaborative work environment.

If you are committed to delivering outstanding customer service and are eager to advance your career, we would love to hear from you. Apply now to become a Night Shift Call Center Agent and start making a meaningful impact today.

Handling calendar events, organizing reports and documents, answering phone calls, setting up meetings, screening visitors, and many more similar duties. The basic education requirement to become an executive assistant is either an associate's or a bachelor's degree.

- Establish relationships with new customers

- Maintain and grow relationships with existing customers

- Strive to improve customer satisfaction through excellent customer service

- Identify and respond to client needs

As a Talent Acquisition Officer, you will be responsible for attracting and identifying top 

talent for our National Disability Insurance Scheme (NDIS) registered company. You will 

manage the end-to-end recruitment process from job posting to offer letter, while building 

strong relationships with hiring managers and candidates. Additionally, you will be 

responsible for developing and implementing recruitment strategies to attract diverse 

candidates, ensuring compliance with all relevant laws and regulation. This role involves working closely with internal stakeholders to understand staffing needs, sourcing candidates, and ensuring that all hires meet NDIS standards and requirements. The Talent Acquisition Officer will also ensure a smooth onboarding process and promote the organization’s employer brand within the NDIS space

Key Responsibilities:

• End-to-End Recruitment:
• Manage the entire recruitment process, including job posting, sourcing, screening, interviewing, and extending offers to candidates for various roles, such as support workers, care coordinators, and allied health professionals.
• Ensure candidates meet the specific requirements of NDIS participant care plans, such as necessary qualifications and experience with disability support.
• Sourcing and Attracting Talent:
• Develop and implement sourcing strategies to attract qualified candidates, including using online job boards, social media platforms, and industry-specific networking channels.
• Build and maintain a talent pool for ongoing NDIS-related staffing needs, with a focus on hard-to-fill positions such as specialist disability support roles.
• Compliance and Documentation:
• Ensure all candidates undergo the necessary pre-employment checks, including NDIS Worker Screening Checks, Working with Children Checks, First Aid certifications, and other relevant background checks.
• Maintain accurate records of all recruitment activities in compliance with NDIS standards and internal company policies.
• Candidate Screening and Interviewing:
• Conduct initial screening and interviews, evaluating candidates based on their qualifications, experience, and alignment with the organization’s values.
• Ensure that candidates are empathetic, culturally sensitive, and committed to providing high-quality care to NDIS participants.
• Collaboration with Internal Teams:
• Work closely with hiring managers and NDIS service coordinators to understand specific staffing needs and participant requirements.
• Provide expert advice on market trends, talent availability, and recruitment best practices in the disability support sector.
• Onboarding and Support:
• Coordinate the onboarding process for new hires, ensuring they have the necessary training and clearances to start their roles.
• Ensure new employees understand the NDIS participant care plans and are familiar with the organization’s processes, policies, and values.
• Employer Branding and Networking:
• Promote the organization as an employer of choice within the NDIS industry, enhancing the company’s reputation through positive candidate experiences and engagement in industry events.
• Reporting and Analytics:
• Track key recruitment metrics, such as time-to-fill, quality of hire, and retention rates, to continuously improve the recruitment process.
• Provide regular reports on hiring progress, recruitment challenges, and market trends to HR leadership and department heads.

Job Overview:

As the Head of the Talent Agency, you will be responsible for overseeing all aspects of the agency's operations, talent management, and business development. You will lead the expansion of the agency into international markets and ensure the growth and success of the talent roster. You will work closely with the executive team to align strategic goals and drive revenue growth.

Key Responsibilities:

1. Agency Leadership:

• Lead and manage the day-to-day operations of the talent agency, including talent recruitment, development, and client relationships.
• Develop and implement strategies to enhance the agency's reputation and attract high-profile talent.
• Set clear objectives and KPIs for the agency's growth, both locally and internationally.

2. Talent Acquisition & Management:

• Identify and recruit emerging talent across various entertainment sectors (e.g., film, music, social media, etc.).
• Oversee talent development, negotiating contracts, and managing talent career growth.
• Foster strong relationships with talents, ensuring their long-term success and satisfaction with the agency.

3. Business Development:

• Develop new revenue streams by identifying partnerships, endorsements, sponsorships, and other business opportunities.
• Build and maintain relationships with industry stakeholders, including production houses, casting directors, and media platforms.
• Drive the agency's expansion into international markets and ensure compliance with local regulations in each territory.

4. Client Management & Partnerships:

• Oversee relationships with clients and ensure that all talent engagements meet the expectations of both parties.
• Negotiate contracts and commercial agreements to maximize talent earnings and agency commissions.
• Ensure a high standard of client servicing by maintaining excellent communication and conflict resolution skills.

5. Financial & Operational Management:

• Monitor the agency’s financial performance, including budgeting, P&L management, and revenue forecasting.
• Oversee the agency’s operations, ensuring compliance with industry standards and legal requirements.
• Optimize the agency’s processes to enhance efficiency and performance.

6. Global Expansion:

• Lead the agency's international expansion efforts, identifying new market opportunities and ensuring the brand's global presence.
• Develop localization strategies for different markets, including compliance with regional industry practices and regulations.

• Work with the product & client-facing teams and write development specifications based on overall vision and client requirements or issues
• Provide talent rosters / suggestions based on project requirements 
• Ensure the achievement of the required talent revenue for the year, while tracking savings per talent.   
• Ensure that all talent fees are negotiated accordingly to achieve more savings 
• Supervise the Talent Coordinator in terms of documentation - talent contracts, release of payments et al
• Build and enhance the talent network and database for future use of the company
• Scout the best talents possible for projects, and potentially for the upcoming Mineski Talent agency 
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Report on talent performances and suggest improvements
• Supervise the Talent Coordinator during events and onground executions 
• Collaborating with other senior management to formulate strategies year on year
• Owning the responsibilities of the department as Head of Talents / Talent Manager
• Development of the annual business plan for the talents pillar of Mineski 
• Other signed tasks assigned by the Management
• Annual Planning and Performance Management
• Lead on the coordination of the annual planning and reporting processes and the production of the corporate plan and report
• Develop Key Performance Indicators for the Talents Pillar and produce regular reports to further improve the department