We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

As a Customer Service Representative, your primary role is to provide exceptional support to customers in the custom printing industry. Our client is a leader in digital printing solutions, offering products such as heat transfer papers, vinyls, sublimation, and direct-to-garment (DTG) supplies.

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, or in-person, addressing questions about products and services.
• Order Processing: Accurately process customer orders, ensuring timely fulfillment and delivery.
• Issue Resolution: Handle customer complaints and issues, providing effective solutions in line with company policies.
• Product Knowledge: Maintain a thorough understanding of product offerings to assist customers effectively.
• Record Maintenance: Keep detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the customer experience.

A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales.

Additional responsibilities of a Sales Support Specialist may include:

• Compiling daily lists of leads and delegating them to sales team associates
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Performing data entry duties in regards to metrics, sales figures and other key data
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

Job Title: Project Manager

Location: Luzon NCR

Work Setup: Hybrid (Work from Home and On-Site as Needed)

Employment Type: Full-time

We are looking for a motivated Project Manager with 2-4 years of experience to lead our projects with strategic insight and hands-on expertise. This role is ideal for a candidate who can work independently within a hybrid setup and is comfortable managing both in-office and remote project tasks. If you have a strong foundation in project management, excellent communication skills, and a willingness to travel, we’d love to hear from you!

We're looking for a Project Manager who excels at leading teams and delivering projects on time. If you're organized, proactive, and enjoy working in a fast-paced, Agile environment, this might be the perfect role for you!

As a Project Manager, you’ll oversee the healthcare tech project from start to finish. You’ll be responsible for managing timelines, resources, and teams to ensure projects are delivered on time, within scope, and meet business goals. Your work will directly contribute to creating accessible and innovative healthcare solutions.

Key Responsibilities:

• Lead cross-functional teams to deliver the healthcare project on time and within budget.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Create and manage project plans, schedules, and risk assessments.
• Communicate progress, issues, and solutions to stakeholders and team members.
• Ensure projects meet quality, security, and compliance standards.
• Guide the team using Agile practices, ensuring smooth and efficient workflows.

• Lead a team to ensure timely resolution of technical issues.
• Manage service desk operations including ticket management and escalation.
• Provide technical guidance and mentorship to team members.
• Collaborate with IT teams to maintain infrastructure and systems.
• Analyze metrics and implement improvements for service delivery.
• Resolve complex technical issues and ensure customer satisfaction.
• Develop and update service desk procedures and training materials.
• Participate in hiring, training, and performance evaluations.

• Diagnose vehicle malfunctions, conduct repairs, and perform routine maintenance to keep Shacman trucks operating efficiently.
• Utilize industry-leading diagnostics tools to address electrical and mechanical issues.
• Collaborate with our service center team to provide high-quality customer experiences.
• Stay informed about the latest technologies in heavy-duty vehicle repair and service protocols.
• Adhere to all safety regulations and company standards while championing excellence in our state of the art facility.

Responsibilities:

• Front Desk
• Guest Relation and Call/ Message Handling
• Customer Phone Inquiry
• Mail Center (Receiving / Routing of Mails, Documents and Parcel
• PBX Lines Downtime Reporting and Monitoring of Resolution
• Function Room Reservation / Set-up and Beverage Service
• Parking for Visitors Reservation and Coordination
• Administrative
• Administrative Support and Secretarial Duties
• Receiving, validation and processing of request on time
• Filing
• Weekly / Monthly GSD Reports

• Create a friendly and professional atmosphere by warmly greeting and assisting clients, visitors, and employees as they arrive at the front desk
• Respond to inquiries in person, via phone, or email, providing accurate and timely information about our company, services, and policies
• Register visitors, provide access cards or badges as needed, and maintain an organized log of all incoming and outgoing guests
• Assist with various administrative tasks, including data entry, document scanning, and sorting mail
• Keep the front desk area clean and organized, ensuring it represents a professional image of the company
• Accept and log incoming deliveries, notifying the appropriate staff members of their arrival
• Address client or visitor concerns and escalate any unresolved matters to the appropriate department
• Please attached most recent colored photo in your CV.
• Please indicate your Height in your CV.

MANPOWER POOLING

URGENTLY HIRING

Job Type: Full-time

Pay: Php18,000.00 per month

Benefits:

• Company events
• Health insurance
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

• Complying with the establishment’s regulations and best practices to ensure customer satisfaction;
• Maintaining a positive workplace environment;
• Catering to the guests’ needs by anticipating and responding to their requests in a timely manner;
• Managing outgoing and incoming correspondence accurately and promptly.
• Delivering as committed, providing situational updates regarding dependencies as soon as information is available to avoid further issues and escalation;
• Ensuring that guests' or customers' queries or concerns are directed to the appropriate party within the day.

Communicating with the Guest / Service Orientation:

• Acting as the liaison between the guest and the site premises;
• Responding to guests’ questions and inquiries;
• Ensuring all information provided to the guest is current and accurate;
• Offering warm and sincere greetings, personalized if possible;
• Consistently confirming guests' or visitors' identification (ID) via phone;
• Regularly capturing and storing visitors' or guests' profiles;
• Promptly confirming meetings or visits with the host employee;
• Issuing guest badges for confirmed and valid meetings or visits;
• Directing guests to the appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
• Efficiently handling customer complaints to prevent escalation;
• Consistently implementing the existing building access house rules in coordination with the monthly reports;
• Achieving 100% utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitoring and ensuring the orderliness of the reception desk transactions and lobby waiting area;
• Identifying and processing legitimate visitors or guests for official meetings;
• Identifying and processing reception desk transactions that need to be diverted to the official;
• Identifying and processing special material receiving transactions such as for senior leadership teams and local government;
• Identifying and processing contractual employees requiring issuance of Security OD due to frequent or regular visits;
• Identifying and processing guests or visitors of vendors or business partners, with confirmation in immediate monthly reports.

• Oversee day-to-day store operations at SWNG Golf Lounge within the Sports & Recreation industry.
• Ensure exceptional customer service, upholding company standards.
• Drive sales and manage staff performance and schedules.
• Maintain inventory and visual merchandising according to company guidelines.
• Implement marketing strategies to increase patronage and manage promotions related to golf events.
• Respond promptly to customer inquiries and complaints.
• Maintain compliance with all health and safety regulations.