Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

Hi there! I'm Ged from Select Virtual LLC. We recently came across your impressive profile and believe that your skills and experience align perfectly with an exciting opportunity we have available.

We are currently looking for talented individuals to join our dynamic team, and we think you could be a great fit.

I would love to discuss this opportunity with you in more detail and learn more about your career aspirations. Please let me know a convenient time for us to connect.

Company: Select Virtual LLC

Job Title: Recruiter

Location: Remote

Salary: $735 per month (Full-time)

Job Summary: We are seeking an experienced Recruiter with a background in hiring for outsourcing companies. The ideal candidate will have a proven track record in full-cycle recruiting, from talent sourcing and attracting candidates to interviewing and hiring exceptional employees.

• Design and implement overall recruiting strategy.
• Develop and update job descriptions and job specifications.
• Perform job and task analysis to document job requirements and objectives.
• Prepare recruitment materials and post jobs to appropriate job boards, newspapers, colleges, etc.
• Source and recruit candidates using databases, social media, and other platforms.
• Screen candidates’ resumes and job applications.
• Conduct interviews using various reliable recruiting and selection tools/methods.
• Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.
• Onboard new employees to ensure they are fully integrated.
• Monitor and apply HR recruiting best practices.
• Provide analytical and well-documented recruiting reports to the rest of the team.
• Act as a point of contact and build influential candidate relationships during the selection process.
• Promote the company’s reputation as “best place to work".

Please let us know if this opportunity aligns with your expertise.

We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.

We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.

• Build and maintain strong relationships with clients.
• Communicate with clients daily to gather information and provide updates on their application status.
• Assess client eligibility for the Disability Tax Credit based on medical information.
• Draft and send emails to clients and healthcare professionals.
• Follow up with clients and medical practitioners to collect required documentation.
• Use a CRM system to manage client interactions and track progress.

Why choose Trust Disability Solutions?

• Competitive salary and benefits.
• Work from home flexibility.
• Comprehensive training and support.

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

VIP Client Services Lead for Online Retail Clothing Luxury Store (US)

Job Overview:

The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships.

Key Responsibilities:

·       Lead and mentor a team of Client Service Team to deliver exceptional service and ensure client satisfaction.

·       Develop and manage client relationships and provide ongoing support.

·       Handle Escalated Clients Situations

·       Act as a key point of contact for high-profile clients, addressing their needs, concerns, and inquiries in a timely and professional manner.

·       Foster a customer-centric culture within the team by ensuring that clients’ expectations are exceeded.

·       Collaborate with cross-functional teams (sales, product, operations) to resolve client issues and deliver customized solutions.

·       Provide regular performance reports, analyze client feedback, and implement improvements based on client satisfaction surveys.

·       Provide monthly team reviews.

·       Provide operational team support, run financial reports, and invoice management

AllForU is a Singapore youth marketing tech company. We are looking to expand our admin team. We are hiring detailed oriented admins who are confident of ensuring our administrative are upkeep and are proficient in both spoken and written English which will be used on a daily basis.

We are looking for professionals with at least 1 years of working experience. However, Final-year university student and fresh graduate are welcome to apply as well.

Benefits:

- Work from home role

- Full time - Monday to Friday, 9am to 6.30pm

- We honor Philippines Holidays

- Direct report to CEO

Your main responsibilities may include but are not limited to:

• Data Quality & Accuracy Operations: Work heavily on electronic records, which can involve data research; (sorting, reviewing and cleaning) data entries; and approving data entries to ensure data quality and accuracy standards are achieve. You will need to adjust your work schedule accordingly to the events needed to support.
• Improve Revenue Through Data: Analyse data quality trends that impact the company’s revenue and develop solutions that resolve/enhances it. Creating reports that detail data quality issues and solutions for senior leadership
• Resolve Data-Quality Issues: Resolve issues surrounding bad data. Outreach and provide immediate support and responses to stakeholders that provided bad data to resubmit correct data.
• Maintain In-app Service & Rewards Inventory: Maintain, research and implement new digital inventories within Eunico App: missions, quest, rewards and user management.
• International Team: Working closely in an english-speaking environment with a cross-functional global team across Singapore, Philippines and Myanmar. Reporting directly to Senior Sponsorship Executive and CEO.
• Create post for our instagram and telegram accounts 

If you believe you have what it takes, please submit your application through this job form and we will get back to you asap. Please copy and paste the link below in your browser.

USE JOB CODE : 202

Only shortlisted candidates will be contacted.

As a Customer Service Representative, your primary role is to provide exceptional support to customers in the custom printing industry. Our client is a leader in digital printing solutions, offering products such as heat transfer papers, vinyls, sublimation, and direct-to-garment (DTG) supplies.

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, or in-person, addressing questions about products and services.
• Order Processing: Accurately process customer orders, ensuring timely fulfillment and delivery.
• Issue Resolution: Handle customer complaints and issues, providing effective solutions in line with company policies.
• Product Knowledge: Maintain a thorough understanding of product offerings to assist customers effectively.
• Record Maintenance: Keep detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the customer experience.

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

· Player Engagement: Develop strategies to engage and attract new players to our Texas Hold'em platform.

· Promotion Planning: Create and execute online and offline campaigns (e.g., tournaments, events, giveaways) to grow player base and loyalty.

· Community Building: Manage poker forums, social media channels, and online communities, fostering engagement and positive player interactions.

· Partnership Management: Identify potential partners and influencers in the poker community to promote the brand.

· Content Creation: Collaborate with the marketing team to produce relevant content (blogs, newsletters, social media posts) that resonates with poker enthusiasts.

· Player Retention: Analyze player behavior to identify retention opportunities and enhance customer lifetime value.

· Tournament Organization: Assist in planning and promoting Texas Hold'em tournaments, both online and live events.

· Performance Analysis: Track the effectiveness of campaigns and promotions, providing data-driven insights and recommendations for improvements.

• Perform AP and AR roles.
• The incumbent will be tasked with the full spectrum of AR and AP functions.
• Process Suppliers’ payments, including generating payment vouchers.
• Process Customers' receipts, including reconciliation of GIRO accounts.
• Reconcile statement of Accounts for suppliers and customers.
• Performing daily bank reconciliation, assisting in GST submission, as well as other general accounting matters.
• Performing day to day financial transactions, including receipts, posting and carry out all other accounting receivables related functions.
• Ensure collection is properly recorded and reconciled with respective reports.
• Prepare fixed assets register.
• Other ad-hoc duties assigned by superior and Management.

• Design, implement, and optimize AI models and algorithms for various applications.
• Develop machine learning models and train them with relevant data.
• Analyze complex datasets to uncover insights and inform AI system improvements.
• Collaborate with cross-functional teams to integrate AI solutions into existing workflows.
• Monitor and maintain deployed AI systems to ensure performance and accuracy.
• Keep up-to-date with the latest advancements in AI technologies and methodologies.
• Document processes, workflows, and system updates for future reference.

Training Officer, Computers| 100% Work at Home

Hours: Full-time (8 hours, Monday to Friday) or Part-time (minimum 2 hours per day, any day)

Salary: PHP 35,000 - 40,000 (Full-Time)

Location: Anywhere in the Philippines; work from home, remote, or province

Work Type: 100% Work From Home

About the Work

Are you an experienced Training Officer looking for an exciting career opportunity? I have a great chance for you to join a leading organization. If you are passionate about advancing your career, gaining international experience, and enjoying the work-at-home lifestyle, this role is perfect for you!

About the Company

My client is a leader in their profession, committed to providing exceptional services to their clients. They value innovation, efficiency, and client satisfaction and understand the critical role this position plays in achieving these objectives.

Objectives of the Role

• Onboarding Excellence: Ensure successful onboarding of new hires
• Sales Performance Improvement: Implement training programs to improve performance
• Technology Proficiency: Ensure team members use technology proficiently
• Enhanced Knowledge Base: Boost confidence and effectiveness with improved knowledge
• Continuous Learning Culture: Foster a culture of continuous development

Specific Tasks and Responsibilities

• Virtual Training Program Development: Design virtual training programs tailored to remote work settings.
• Virtual Training Delivery: Facilitate engaging remote training sessions using online platforms.
• Technology Integration: Explore technology solutions to enhance remote training effectiveness.
• Individualized Development Plans: Create development plans for remote employees.
• Feedback and Engagement: Gather feedback to improve remote training programs and foster a sense of community.
• Compliance and Quality Assurance: Ensure remote training meets legal standards and quality expectations.
• Remote Training Coordination: Manage logistics for remote training events and track attendance.
• Remote Team Collaboration: Collaborate with department heads and subject matter experts.
• Communication and Training Policies: Develop and communicate remote training policies and updates.
• Continuous Improvement and Innovation: Stay updated on trends and drive innovation in remote learning.

Rx Valet is an early stage us based company revolutionizing the way people pay for prescription medicine. Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app, web, or customer service center.

Our core mission is to delight our customers and turn them into Raving fans. You are our customer's advocate and Rx Valet's champion. You will field calls from pharmacies, providers, and customers, and in each case, we are looking to you to ensure each interaction is a positive experience. We understand that in order to do this, we must work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. You are Rx Valet's champion with the pharmacy. You will field calls from pharmacies and assist with any pharmacy processing questions that may arise. We are looking to you to be an expert on how Rx Valet is processed and create positive relationships with our pharmacies by assisting them in filling our customers medications.

• Intimately learn all aspects of our product, business and process and become a subject matter expert.
• Willingness to help solve problems with a positive attitude.
• Field calls from a variety of sources, from doctors to pharmacies to patients
• Obtain a fundamental understanding of the Rx Valet drug database for quick patient and pharmacy assistance.
• Work closely with pharmacists and patients to process claims and resolve errors that may occur during processing.
• Solve issues independently when they fall outside of script.
• Intimately learn all aspects of our product, business and process and become subject matter expert.

Job Type and Working Hours:

Full Time

Monday-Friday, 7:00 am-10:00 pm EST (U.S. Eastern Standard Time) and some weekends. (a 40 hour workweek)