At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.

We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.

• Build and maintain strong relationships with clients.
• Communicate with clients daily to gather information and provide updates on their application status.
• Assess client eligibility for the Disability Tax Credit based on medical information.
• Draft and send emails to clients and healthcare professionals.
• Follow up with clients and medical practitioners to collect required documentation.
• Use a CRM system to manage client interactions and track progress.

Why choose Trust Disability Solutions?

• Competitive salary and benefits.
• Work from home flexibility.
• Comprehensive training and support.

As a Customer Service Representative, your primary role is to provide exceptional support to customers in the custom printing industry. Our client is a leader in digital printing solutions, offering products such as heat transfer papers, vinyls, sublimation, and direct-to-garment (DTG) supplies.

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, or in-person, addressing questions about products and services.
• Order Processing: Accurately process customer orders, ensuring timely fulfillment and delivery.
• Issue Resolution: Handle customer complaints and issues, providing effective solutions in line with company policies.
• Product Knowledge: Maintain a thorough understanding of product offerings to assist customers effectively.
• Record Maintenance: Keep detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the customer experience.

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

VIP Client Services Lead for Online Retail Clothing Luxury Store (US)

Job Overview:

The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships.

Key Responsibilities:

·       Lead and mentor a team of Client Service Team to deliver exceptional service and ensure client satisfaction.

·       Develop and manage client relationships and provide ongoing support.

·       Handle Escalated Clients Situations

·       Act as a key point of contact for high-profile clients, addressing their needs, concerns, and inquiries in a timely and professional manner.

·       Foster a customer-centric culture within the team by ensuring that clients’ expectations are exceeded.

·       Collaborate with cross-functional teams (sales, product, operations) to resolve client issues and deliver customized solutions.

·       Provide regular performance reports, analyze client feedback, and implement improvements based on client satisfaction surveys.

·       Provide monthly team reviews.

·       Provide operational team support, run financial reports, and invoice management

• Manage and oversee the online coordination of trailers across the US and Canada to ensure smooth logistics operations.
• Communicate effectively with American clients and stakeholders to address operational requirements and resolve issues.
• Follow Standard Operating Procedures (SOPs) strictly to maintain quality and efficiency.

• Flexibly use various resources to develop new customers and screen effective customers
• Understand the environment of each business trip location, expand the market customer base, and formulate work plans
• Collect industry market information from various regions, and fully develop channels for the company's development
• Maintain customer relationships, and cooperate with superiors to carry out the next step of work progress

1. Microsoft 365 Administration Support: Proficiency in managing and troubleshooting Microsoft Office applications like Outlook, Word, Excel, PowerPoint. Understanding of Office 365 cloud services and administration is essential.
2. Microsoft Azure AD Support: Familiarity with Azure Active Directory for user management, including creating and managing user accounts, groups, permissions, and access controls.
3. Microsoft Windows Desktop Operating Systems: In-depth knowledge of various versions of Windows OS, including installation, configuration, troubleshooting, and maintenance.
4. Mobile Operating Systems (Android and iOS): Understanding of mobile operating systems, including setup, configuration, app management, and troubleshooting common issues.
5. Networking Fundamentals, VPN, and LAN Technologies: Basic to intermediate knowledge of networking concepts, including configuring and troubleshooting LAN and VPN connections.
6. Security Basics and Endpoint Security Software: Awareness of cybersecurity principles, ability to work with antivirus software, and understanding of endpoint security practices.
7. Ticketing Systems and Remote Support Tools: Experience with ticketing systems for tracking and managing IT support requests. Familiarity with remote support tools for providing assistance to users who are not physically present. 

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

The Software Tester at RKCS is responsible for performing various types of testing, including functional, regression, and performance testing, to ensure that the company’s software products meet the highest standards of quality. This role will collaborate closely with developers, product managers, and other stakeholders to identify issues early in the development process and to ensure that all software released is of the highest quality.

• Represent Prestige Concepts Manpower Corporation with exceptional customer service skills.
• Act as the first point of contact, welcoming and directing clients.
• Assist clients by providing information and answering questions.
• Handle complaints and provide appropriate solutions.
• Maintain a thorough knowledge of the HR and recruitment industry to effectively communicate company services.

• Greet Visitors: Welcome guests warmly, answer inquiries, and direct them as needed.
• Answer Phones: Manage incoming calls, transfer them to appropriate staff, and take messages.
• Schedule Appointments: Book meetings, appointments, and maintain the reception calendar.
• Handle Mail and Packages: Receive, sort, and distribute mail and deliveries.
• Maintain Records: Keep visitor logs, update records, and manage data entry tasks.
• Assist with Admin Tasks: Support basic clerical duties like filing, copying, and faxing.
• Keep Reception Area Tidy: Ensure the lobby is clean, organized, and presentable.
• Provide Information: Offer directions, and answer questions about the company and its services.