• Perform various administrative tasks such as handling emails, letters, filing, and correspondence.
• Assist in basic accounting tasks for Company Executives.
• Maintain accurate records and ensure confidentiality of files and documents.
• Conduct special projects and other administrative functions as assigned.
• Manage Company Executives' schedules, plan meetings, conferences, and travel arrangements.
• Coordinate internal and external meetings, prepare relevant documents, and take and distribute meeting minutes.
• Handle phone calls professionally, manage mail and email, and prioritize correspondence.
• Prepare presentations, documents, and back-office paperwork as needed.
• Manage external business and client relations.
• Welcome and assist visitors by identifying the purpose of their visit and directing them to the appropriate department.

New Product Development

• Assist in shaping the product vision, strategy, and roadmap for a specific area of the business.
• Help create business cases for new products and improvements to existing products.
• Support internal communication about product features and benefits to ensure team alignment.
• Conduct market research to help assess demand and product positioning.
• Stay informed about trends in Web2 and Web3 applications and games.

Product Execution

• Help execute the product roadmap, from brainstorming new features to launching them.
• Work with teams from Tech, Business Development, Marketing, and Operations to support product delivery.
• Assist in creating product documentation and understanding user needs.
• Support partnerships and integrations with external applications.
• Help track key metrics to measure product success.

User Experience and Customer Feedback

• Contribute to designing a smooth and enjoyable user experience.
• Learn about customer needs and how they perceive our product.
• Participate in user interviews and usability testing to validate ideas.
• Collaborate with the Customer Support team to understand and address user feedback.

Senior Level Game Software Engineer (Unity)

The right candidate…

• Loves games and dedicates themselves to creating fun and magical experiences.

• Communicates well, has a positive attitude, manages uncertainties, and can adjust to tackle challenges as they arise.

• Has experience working with:

• Console/PC games and experiences OR Live Ops games (regardless of platform) with hundreds of thousands of players.

• Taking a game from concept, to development, and finally to release and any subsequent updates.

Field Recovery Agents / Repossession Agents is responsible for locating and recovering assets, such as vehicles or equipment, from clients who have defaulted on their payments that are subject to repossession. This role involves fieldwork including driving to various locations, to track down and retrieve these assets in accordance with legal and company guidelines.

• Locate and recover vehicles or equipment that need to be repossessed.
• Conduct field visits to identify and secure assets.
• Communicate with customers to arrange for the return of the asset.
• Handle repossession tasks with professionalism and respect.
• Follow all legal procedures and company policies during repossession.
• Keep accurate records of repossession activities and outcomes.
• Report any issues or complications encountered during the process.

• Join our vibrant team at Pancake House Restaurant, a leader in the Hospitality & Tourism industry, as a Management Trainee.
• Gain hands-on experience in all aspects of restaurant operations, from customer service to food preparation and staff management.
• Participate in training programs to develop leadership skills and work towards a management position within our dynamic and growing company.
• Collaborate with a diverse team to drive the success of our beloved brand while ensuring a top-tier dining experience for our customers.

• Participate in management meetings, offering fresh insights and ideas.
• Shadow experienced managers to gain comprehensive industry knowledge.
• Undertake cross-departmental tasks to understand the interconnectivity of the business.
• Collaborate with teams to enhance customer experience in entertainment settings.
• Contribute to the development of innovative solutions that drive audience engagement.

We are looking for a detail-oriented Facility Management Engineer to handle the planning, design, renovation, and upkeep of our facilities. This role ensures that our building systems run efficiently, safely, and comply with regulations. It requires strong project management skills, technical know-how, and the ability to work with both internal teams and external contractors.

• Inspect units and prepare detailed reports for maintenance and improvement projects.
• Oversee building maintenance, renovations, and improvements to meet schedule, budget, and quality standards.
• Estimate materials, equipment, and analyze technical data for projects.
• Ensure compliance with legal and government regulations.
• Develop specifications, plans, and reports for renovations and projects.
• Implement quality control measures throughout projects and maintenance activities.
• Coordinate workers' schedules for efficient project execution and facility operations.
• Communicate effectively with Condominium PMO and Engineering Department.

Duties:

• Works closely with the Quality Manager and other functional organizations to supervise the preparation, implementation, and maintenance of the ISO 9001
• Root causes analysis and corrective actions, recommend process improvements
• Perform and Co-lead the internal audit. 

Oversee all real-time WFM activities to ensure operational and client goals are met

Implement analysis and reporting via WFM tools available

Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.

Reporting of information such as call volumes, SL and abandon rates as and when required by the business.

HR Assistant - Data Management will be responsible for maintaining accurate employee records, managing data integrity, and ensuring the timely issuance of employee movement documentation. This role supports the HR department in handling data-related tasks, preparing regularization papers, and ensuring compliance with company policies and legal requirements.

• Assist in managing databases, ensuring data integrity, and optimizing data retrieval processes.
• Providing technical support to teams within the organization, and to external clients when required.
• Performing regular data analysis to improve data resources and support business operations.
• Designing and implementing customized reports to meet organizational needs.
• Contributing to system improvement initiatives, maintaining documentation, and adhering to data management protocols.

Key Responsibilities

• Analyze and interpret complex datasets to provide insights and recommendations for business growth
• Design and manage reports, dashboards, and key performance indicators (KPIs) to track trends and performance
• Collaborate with cross-functional teams to understand business objectives and tailor reports accordingly
• Ensure data accuracy and integrity through regular quality checks and validation processes
• Identify opportunities for automating reporting processes and improving operational efficiencies
• Present findings and insights to stakeholders through clear, compelling reports and presentations
• Stay informed on the latest trends and tools in data analysis and business intelligence to enhance reporting capabilities

Join Peak Outsourcing to advance your career in the dynamic BPO & Call Center industry, where technology meets customer service excellence.

• Work with the product & client-facing teams and write development specifications based on overall vision and client requirements or issues
• Provide talent rosters / suggestions based on project requirements 
• Ensure the achievement of the required talent revenue for the year, while tracking savings per talent.   
• Ensure that all talent fees are negotiated accordingly to achieve more savings 
• Supervise the Talent Coordinator in terms of documentation - talent contracts, release of payments et al
• Build and enhance the talent network and database for future use of the company
• Scout the best talents possible for projects, and potentially for the upcoming Mineski Talent agency 
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Report on talent performances and suggest improvements
• Supervise the Talent Coordinator during events and onground executions 
• Collaborating with other senior management to formulate strategies year on year
• Owning the responsibilities of the department as Head of Talents / Talent Manager
• Development of the annual business plan for the talents pillar of Mineski 
• Other signed tasks assigned by the Management
• Annual Planning and Performance Management
• Lead on the coordination of the annual planning and reporting processes and the production of the corporate plan and report
• Develop Key Performance Indicators for the Talents Pillar and produce regular reports to further improve the department

The Account Executive will provide a high level of communication between clients and internal teams, ensuring smooth and efficient operations, and proactively engaging in creating solutions to ensure customer needs are efficiently addressed.

Fluency in both English and Mandarin is essential.

Onsite: Mon - Sat; Dayshift | Can Start Immediately | (open to negotiate)

Key Responsibilities:

• Act as point of contact and handle customers' individual needs
• Handle inquiries and sales prospects via tickets, chats, voice calls, etc.
• Ensure translated content conveys original meaning and tone
• Communicate with internal and external stakeholders.
• Maintain discretion in all matters.

- Handle all guest inquiries and requests in a professional and courteous manner

 - Accountable for accurately recording customer transactions in the necessary systems

 - Handle guest check-ins and check-outs

 - Recognize the customer’s circumstance and offer the best remedy

 - Ensure that all guests have a positive experience 

 - Professionally respond to customer complaints; make an effort to successfully resolve complaints by established guidelines.

 - Provide services and remedies that will improve client satisfaction

 - Work in conjunction with your coworkers, supervisors, and other departments as necessary.

JOB OBJECTIVES

The Account Manager role is responsible for establishing and developing long-term relationships with customers while also servicing existing accounts. The Account Manager responsibilities are as follows:

● Serve as the main point of contact in all matters related to client concerns and needs

● Build and strengthen client relationships to achieve long-term partnerships

●

seeks out and identifies new business opportunities

● Maintain accurate client records, keeping track of any contract updates and renewals

● Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

● Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

SUMMARY OF DUTIES & RESPONSIBILITIES

A.

Primary Responsibilities

1. Handle inquiries and requests from customers and address their needs

2. Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

3. Meet regularly with other team members to discuss progress and find new ways to improve business

4. Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

5. Achieves monthly/quarterly/annual sales goals and objectives

6. Providing superb customer service and support.

7. Confidently and successfully negotiates and closes deals

8. Respond to Request for Proposals (RFP), in timely and accurate fashion

9. Work with customers to identify challenges that our products can solve

10. Conduct professional and informative sales presentations

11. Generate progress reports for clients and senior leaders within the organization

12. Build account plans to map out opportunities within an account

13. Execute direct marketing campaigns such as cold calling or email marketing

14. Share expertise and best practices with new recruits and co-workers

15. Participate in coaching sessions to find opportunities for improvement

16. Maintain excellent product knowledge and attend or enroll to all training sessions (on-site or online)

17. Ensure accurate and complete information is captured in the CRM system. Clean data when appropriate.

B.

Secondary Responsibilities

1.Suggest improvements that can be made to increase value of sales and marketing collaterals

2.Provide market intelligence to Sales Director and team members to identify product/solution improvement areas

3.Gather competitive intelligence regarding pricing and other information

4.Attend industry conferences to network and develop industry expertise

5.Suggest marketing campaigns that will be helpful in generating leads and new opportunities for sales

C.

Other duties and responsibilities

1.Environment, Legal, Health and Safety Responsibilities

a.Take care of their own safety and that of others.

b.Complies with environment, legal, health and safety procedures and instructions.

2.Worker Consultation and Participation

a.Participates during consultation on the organization’s strategy and policy making;

b.Develops a counseling approach to health and safety inspections;

c.Assists in determining the Company’s fulfillment of the legal and other requirements; and

d.Participates in various employee engagement programs of the Company as a committee member or as a participant.

3.Others

a.Timely submission of all required reports and regular attendance in meetings;

b.Undergoes any training or instruction to enable him/her to work competently and safely;

c.Observes company policies, rules and regulations;

d.Establishes and maintains harmonious relationships with other employees, officials, outside organizations and agencies;

e.Maintains confidentiality of information.

f.Performs other duties that may be assigned from time to time