• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle customer questions and service requests.
• Communicate in the language of the customer by avoiding technical terminologies and jargon.
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Primary skill to handle voice contacts blended with non-voice (chat/email).

• Handling customer inquiries and resolving issues via phone, email, or live chat. They ensure customer satisfaction by providing accurate product information, troubleshooting technical issues, and processing orders. The role also involves maintaining detailed records of customer interactions and adhering to service level expectations for quality and performance.

• Ensure continuous coverage among Medical/Paramedical Professionals
• Manage territory programs and special projects of assigned products to generate the targeted sales
• Manage and grow MS business relationship
• Implement tactics and submit accurate report
• Participate in all developmental and training activities
• Participate and add value to all division team meetings and activities
• Participate in networking activities and programs
• Cultivate and grow current relationships
• Identify strategic Key Opinion Leaders

As a Vape Store Clerk, you will be the face of our store, responsible for assisting customers, managing inventory, and ensuring a clean and welcoming environment. Your role is essential in providing an excellent shopping experience for our customers.

• Greet and assist customers with their vaping needs, offering product recommendations and information.
• Process sales transactions accurately using the point-of-sale system.
• Maintain store cleanliness, including organizing shelves and displays.
• Monitor inventory levels and restock as needed.
• Stay up-to-date with the latest vaping products and trends.
• Ensure compliance with age verification and local regulations.
• Handle customer inquiries and resolve any issues promptly.
• Collaborate with team members to achieve sales targets and store goals.

• Doing a demonstration of how a product works
• Passing out product samples
• Setting up booths and displays
• Answering product questions from prospective customers
• Providing pricing information to customers
• Sharing company information to customers
• Completing sales
• Gathering feedback and sharing it with the company

 Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Pasay, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!    

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via call or non-voice services such as email, live chat, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.   

During a Typical Day, You’ll 

• Answer incoming communications from customers  
• Connect and resolve issues with customers using voice, email and chat 

• Manage office operations and procedures efficiently.
• Organize meetings, appointments, and travel arrangements.
• Maintain office supplies and inventory.
• Handle correspondence, emails, and phone calls.
• Prepare reports, presentations, and documents.
• Ensure compliance with company policies and procedures.
• Coordinate with internal departments and external vendors.
• Assist in the recruitment and onboarding process.
• Provide support to senior management and staff as needed.
• Manage budgets, invoices, and financial records.

• Assist in the creation and execution of marketing campaigns
• Support the marketing team with market research and analysis
• Help with the preparation and distribution of promotional materials (e.g., brochures, flyers, emails)
• Manage and update company social media accounts and website content
• Track and report on campaign performance and marketing metrics
• Assist with organizing events, webinars, or trade shows
• Maintain and update customer databases and email marketing lists
• Write and edit marketing content for emails, newsletters, and blogs
• Collaborate with designers, content creators, and other team members on projects
• Monitor competitors and industry trends to provide insights
• Handle administrative tasks related to marketing projects (e.g., scheduling meetings, preparing reports)

Your role is to assist with change requests (software development) from the Private Banking, UFSI, and Global Market Sales Units. You will also support the Global Market Sales data migration to Avaloq, along with providing technical support for the Avaloq build post-LD2, which includes UAT EOD batching and investigating issues during business validation.

• Assist with recruiting, interviewing, and onboarding new employees
• Maintain employee records, ensuring they are up to date and accurate
• Help process payroll, benefits, and other HR-related documentation
• Answer employee inquiries related to company policies, benefits, and procedures
• Assist in organizing training sessions, workshops, and employee development programs
• Coordinate employee performance evaluations and track progress
• Help with employee offboarding, including exit interviews and processing final paperwork
• Prepare HR reports and assist with HR-related paperwork (e.g., contracts, letters)
• Maintain confidentiality regarding sensitive employee and company information
• Support HR managers in implementing and enforcing workplace policies
• Organize and schedule HR meetings, orientations, and interviews
• Assist with health and safety compliance and ensure workplace regulations are followed

Sales & Lead Generation:

• Actively identify and approach potential customers to promote and sell credit card products.
• Use sales techniques such as cold calling, in-person outreach, and online marketing to generate leads and drive sales.
• Qualify prospects by understanding their financial needs and presenting suitable credit card offers.

Product Education & Consultation:

• Explain the features, benefits, and terms of various credit card products, including interest rates, rewards programs, and credit limits.
• Assist customers in comparing credit card options and selecting the best product based on their individual financial goals.
• Stay updated on product offerings, market trends, and competitor credit card products to effectively advise customers.

Application Processing & Documentation:

• Assist customers with the credit card application process, ensuring all required information is accurately collected and submitted.
• Review and verify customer documents for eligibility, ensuring compliance with all regulatory requirements.
• Follow up with customers to ensure timely submission of applications and to address any questions or concerns.

Customer Service & Relationship Building:

• Provide excellent customer service throughout the sales process, addressing inquiries and resolving any issues.
• Build and maintain strong relationships with existing and potential customers to encourage loyalty and repeat business.
• Offer after-sales support, helping customers with activation, account management, and troubleshooting as needed.

Sales Targets & Reporting:

• Meet and exceed sales targets for credit card acquisitions and other key performance indicators (KPIs).
• Maintain accurate records of sales activity, customer interactions, and sales performance using CRM systems.
• Report on sales performance, trends, and customer feedback to the Sales Manager and team.

Compliance & Ethical Standards:

• Ensure all sales practices comply with relevant financial regulations, company policies, and industry standards.
• Adhere to ethical sales practices by providing honest, transparent information to customers.

Merchandising

• Buying of new items; preparation of new sku demand forecast based on market research or new sku
• Preparation of initial orders for new skus
• Analysis and planning of assortment per format
• Negotiation with vendors re; promotions, discounts, orders and sku count

Supply Planning

• Review assortment planning at store level planning.
• Conduct SKU performance reviews with pareto analysis
• Execute branch stock transfers to further improve store inventory health.
• Ensure optimal supply plan that will meet customer service levels, inventory and cost.
• Provide root cause analysis on supply issues and constraints.
• Calculation and analysis of orders per SKU per store based on historical sales and stock to sales ratio
• Setting parameters based on different factors; store size, store performance, SKU performance
• Allocation of stocks to store based on stock to sales ratio

Demand Planning

• Apply data management and data-driven analytics (historical cleansing, data extraction, baseline forecasting, market performance analysis, etc.). Able to provide value-adding analytics to enable guidance in critical decision making related to forecasts and planning.
• Formulate and maintain demand planning algorithms to create best forecast possible with assessments for impacts on market change or variances to recommend appropriate revisions and tactics.
• Make recommendations to enhance business processes and identify opportunities to improve operational effectiveness and efficiency.
• Regulate continuous SKU Rationalization (Product Lifecycle Management)
• Measure, analyze and community key process metrics and monitor adherence to key performance indicators (KPIs), while driving continuous improvement.

Skills and Competencies Required: (For DSP)

• Experienced with quantitative and qualitative data analysis within the FMCG/retail industry.
• Hands-on experience in demand planning or simulation systems or tools.
• Intermediate system expertise in Excel and other Microsoft applications.
• Critical thinking, analysis and decision-making capabilities.
• Good communication and collaboration skills with stakeholders.

• Converts program logic design into a computer program using appropriate programming language.

• Makes the necessary program enhancements due to approved user requests, required integration with other applications systems or changes in technical environments.

• Designs program logic and establishes sequence of steps for input data preparation and computer processing operations.

• Study program objectives, output requirements, nature and sources of input and system controls required. Use design specifications or instructions prepared by the Information Systems Analyst III of Information Technology Officer II.

• Prepares test data to validate program results.

• Assists the Information Systems Analyst III and Programmer III in the testing of application systems externally or internally developed.

• Provides support during User Training and initial production period.

Responsible for performing in-store selling through knowledgeable courteous, friendly and efficient customer service.

• Serve as the primary contact for HR-related inquiries from employees and management.
• Handle HR-related documents, such as employment contracts.
• Maintain up-to-date, accurate HR databases and ensure compliance with legislation.
• Support the recruitment process by identifying candidates, conducting background checks, and issuing employment contracts.
• Administer and implement employee policies, offering high-quality advice on HR procedures and policies for a hospitality and tourism industry.
• Participate in performance management processes to align with organizational goals and staff career development.
• Generate reports and presentations on HR metrics, such as departmental hiring totals or employee turnover rates.
• Perform other duties that benefit the company.